Housing & Care 21 is expanding its provision of digital care at 100 of its supported housing developments based on technology from Appello. Following the introduction of the first Appello digi-care system in 2015, 60 developments are already live, with a further 40 developments planned for installation by April 2018. The retirement housing and extra…
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Customer Management
My Yarlington gains 5,000 sign-ups
Yarlington Housing has had more than 5,000 customers sign up to its online customer portal, My Yarlington, since its launch in September 2017. Sam Leigh, executive director of service and transformation, Yarlington Housing, said, “We are thrilled that more than 5,000 of our customers have signed up to My Yarlington and are using the online…
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The importance of UX and UI
What does it mean when we talk about UX & UI? UX is short for user experience and is essentially about how a person feels when using a product or service. As well as the core usability of the product, we look for how easy it is to use the system, efficiency in performing a…
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Prodo Housing wins Accent self-service project
Prodo Housing, part of marketing agency Prodo Digital, is rebuilding Accent Group’s existing tenant portal, including revised income processes for rent payments and direct debits and a new approach to on-boarding new tenants. Prodo Housing won the online self-service project from Accent following a six-way pitch and a formal tender process managed by 3C Consultants….
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Omni-channel tenant engagement
Delivering an omni-channel tenant engagement approach results in a better experience for both tenants and the agents serving them. It also results in a better bottom line for the business. Thankfully, advances in customer-centric technology make achieving these goals not only possible, but also easy and cost-effective. Five key omni-channel strategies: Ensure your platform is…
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RedKiteCRM at Gloucester City Homes
Gloucester City Homes is now using Microsoft Dynamics365 for its 24-hour Lifelink alarm service, alongside mobile CRM software from Resco. The software was implemented by RedKiteCRM within a very tight deadline. Paul Haines, head of IT, Gloucester City Homes, said, “RedkiteCRM’s combination of flexibility and technical expertise was very impressive and their agile approach was…
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