Following the successful trial of Switchee IoT devices at 10 Flagship properties in 2017, the housing provider is now extending the project to almost 500 properties across Norfolk and Suffolk, with the aim of reducing fuel poverty and rent arrears, preventing damp and mould, and improving boiler maintenance. The first phase involved Flagship, Switchee, Gasway…
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Customer Management
PanConnect supports Tai Ceredigion’s tenant engagement
Tai Ceredigion is using Housing Insight’s PanConnect self-service portal and app to reinvigorate its tenant engagement strategy. The ‘TyFi’ (‘my house’ in Welsh) portal is available in both English and Welsh. Gavin Harvey, head of ICT and business improvement, Tai Ceredigion, said, “We’ve seen immediate benefits since PanConnect was introduced. Tenants were instantly more engaged,…
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Gas Tag to protect Housing Plus tenants
Housing Plus Group has become one of the first housing providers to deploy Gas Tag’s gas safety technology throughout its 12,000 properties in Shropshire and Staffordshire. Instead of the current ‘locally stored’ method of managing gas-safety checks and certificates, Gas Tag enables these checks to be captured on-site using an app on a smartphone. This…
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Making bigger better for tenants
The growing number of housing mergers has caused concern about their impact on tenants but Northgate Public Services’ housing director, Roger Birkinshaw, believes bigger can be better for tenants. Continued pressures on the housing sector to be more efficient mean we can expect to see more mergers in the future. However, it’s my belief that…
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Enhancing tenant communications
There is increasing pressure on housing associations to deliver value for money in their regular communications with tenants and leaseholders. Communications, such as rent and service charge statements, are often complex and costly documents to produce. Many still rely on laborious manual processes, as well as staff goodwill, in their regular communications processes. So how…
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Housing Contact boosts Johnnie Johnson’s tenant engagement
Johnnie Johnson Housing Trust is now using Housing Contact’s automated customer contact services as part of an ongoing transformation programme, with particular emphasis on rental arrears and tenant feedback. Following a pilot project last year, Johnnie Johnson Housing will now embed Housing Contact’s technology as part of its income collection strategy, helping to increase engagement…
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