As part of Knightstone Housing’s ‘digital first’ approach to make tenants’ lives easier and services more accessible, it has become one of the first adopters of Facebook’s integrated Messenger ‘widget’. In November 2017, Facebook launched Customer Chat, a Messenger plugin that lets organisations have conversations with customers via their own website. In February 2018, Knightstone…
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Customer Management
L&Q wins CQC award with Alcove
L&Q has upgraded its telecare services using remote monitoring technologies from Alcove, replacing its previous Tunstall devices, and has now been upgraded from ‘needs improvement’ to ‘outstanding’ by the Care Quality Commission (CQC) across four supported living schemes. One ‘outstanding’ scheme is now fitted with over 50 devices including movement, heat, light and eating sensors,…
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The app debate
Having a cross-sector focus here at Engage, we’re lucky enough to speak to a large mix of clients looking to provide online services to their customers. Whether a housing association, block management, an estate agency, build to rent or PRS, there’s always a common theme and that’s to deliver the best customer experience that they…
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Housing & Care 21 goes digital with Appello
Housing & Care 21 is expanding its provision of digital care at 100 of its supported housing developments based on technology from Appello. Following the introduction of the first Appello digi-care system in 2015, 60 developments are already live, with a further 40 developments planned for installation by April 2018. The retirement housing and extra…
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My Yarlington gains 5,000 sign-ups
Yarlington Housing has had more than 5,000 customers sign up to its online customer portal, My Yarlington, since its launch in September 2017. Sam Leigh, executive director of service and transformation, Yarlington Housing, said, “We are thrilled that more than 5,000 of our customers have signed up to My Yarlington and are using the online…
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The importance of UX and UI
What does it mean when we talk about UX & UI? UX is short for user experience and is essentially about how a person feels when using a product or service. As well as the core usability of the product, we look for how easy it is to use the system, efficiency in performing a…
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