Gentoo has signed a three-year contract with Chelmer Housing on behalf of the Essex Housing Officers Group to provide its Streetwise software to log instances of domestic abuse and provide early interventions for victims and families across Essex. Streetwise is a case management system that helps protect communities and improve lives by using existing data…
Gentoo’s Streetwise combats domestic abuse with Chelmer HousingRead More →
Customer Management
Acis signs new five-year agreement with Orchard
As part of a new five-year contract with Orchard, Acis is now using the software provider’s CRM and digital platforms. Orchard is also helping Acis to process and manage antisocial behaviour cases, customer compliments and complaints, and surveys. Orchard’s CRM and digital platforms are supported by electronic document management, single sign on and integration to…
Acis signs new five-year agreement with OrchardRead More →
Monitoring the potential of assisted living
In an article earlier this year, England’s chief nursing officer, Professor Jane Cummings, wrote about the move from self-care to supported self-care. Self-care can mean a variety of things to different people of varying ages and with disparate needs and challenges, whether you are monitoring your fitness and diet or, at the other end of…
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Virtual College gets tenants online
To help new tenants settle into their homes and support their pre-tenancy requirements, online learning provider Virtual College has created a range of online resources. Fiona Sheen, online learning advisor, Virtual College, said, “We were aware of the issues surrounding tenancy agreement failures widely expressed by the social housing sector. There is a need to…
Virtual College gets tenants onlineRead More →
Using IT to gain value from tenant communications
In most markets, there is an increasing focus on the customer journey and experience. Housing providers are no different; their tenants need to be kept informed as well as invited to respond to a call for action – for example, a rent payment. In trying to deliver a better customer experience, housing providers face two…
Using IT to gain value from tenant communicationsRead More →
Switchee wins Ashden Award for its innovative smart thermostat
Switchee has won the 2017 Impax Ashden Award for Energy Innovation. Switchee’s smart thermostat, designed specifically for the social housing sector, is intended to cut fuel bills for tenants and help housing providers to maintain the quality of their stock. The Ashden Awards are given to pioneers in sustainable energy and are a globally recognised…
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