PA Housing, the result of the merger of Asra Housing and Paragon Community Housing earlier this year, has reported that over 3,000 tenants are now using its self-service portal on a regular basis. The My Asra portal, which initially took 12 weeks to build, allows users to log in and manage their homes securely, giving…
PA Housing channel shifts 3,000 tenants onlineRead More →
Customer Management
Notting Hill Housing partners with Plentific
Home-services marketplace Plentific has signed a deal with Notting Hill Housing to create a new property management solution and self-service platform. Initially, this will support maintenance and repair work for 2,000 temporary properties spread across London. Andy Belton, chief operating officer, Notting Hill Housing, said, “When I saw Plentific’s presentation, I was impressed and immediately…
Notting Hill Housing partners with PlentificRead More →
Cutting-edge digital at GreenSquare
Earlier this year, GreenSquare held a ‘digital visioning’ day with a large group of staff and colleagues as we get ready for digital transformation. This transformation is due to our need to increase customer satisfaction and find new ways to deliver services on a more flexible and cost-effective basis. We are currently in the middle…
Cutting-edge digital at GreenSquareRead More →
GDPR – What it is and why the housing sector should care
Along with every other organisation holding customer and employee personal data, the housing sector will need to comply with stringent new laws which come into force on the 25th May 2018. The General Data Protection Regulation (GDPR) is EU legislation designed to beef up data protection regulations and replaces the existing Data Protection Act (DPA)….
GDPR – What it is and why the housing sector should careRead More →
Why UX is the new bricks and mortar of housing management
User experience (UX) is fast becoming a unique selling point in the selection of software products. As well as the need to provide tangible benefits and rich functionality, a strong user focus and a fresh look and feel are increasingly recognised as important requirements of IT solutions in determining how effective or well adopted they…
Why UX is the new bricks and mortar of housing managementRead More →
“Alexa, how are our tenants?”
I’ve recently bought a new toy. Amazon’s Echo Dot is a voice interface that enables me to ask my Alexa digital assistant questions about the weather, Wikipedia and the ongoing misfortunes of my football team. You may have seen Alexa at the Housing Technology 2017 conference in March during Capita’s inspiring presentation. Alexa comes with…
“Alexa, how are our tenants?”Read More →
