The recent government budget towards the end of 2017 showed us that housing is higher up the political agenda than before, with a government commitment of over £15 billion of new financial support for new housing as well as freeing up housing providers to borrow to build. With the building of all of these new…
AI and customer servicesRead More →
Customer Management
Peaks & Plains’ Capita portal
Peaks & Plains Housing Trust is now using Capita’s OpenAccess software to create a tenant portal, integrated with its OpenHousing, DRS and Totalmobile software for housing management, scheduling and mobile working. Gary Naylor, repairs operations manager, Peaks and Plains Housing Trust, said, “By using OpenAccess integrated with OpenHousing, DRS and Totalmobile, the tenant simply logs…
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A toolkit for achieving digital business transformation
Many consider leadership to be the management of change and the social housing sector is certainly undergoing rapid change. So how should business leaders navigate and guide their organisation through this change process? A major survey of senior executives in late 2016 revealed that, for most, digitisation was the key, moving services online so that…
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Flagship’s Switchee IoT expansion
Following the successful trial of Switchee IoT devices at 10 Flagship properties in 2017, the housing provider is now extending the project to almost 500 properties across Norfolk and Suffolk, with the aim of reducing fuel poverty and rent arrears, preventing damp and mould, and improving boiler maintenance. The first phase involved Flagship, Switchee, Gasway…
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PanConnect supports Tai Ceredigion’s tenant engagement
Tai Ceredigion is using Housing Insight’s PanConnect self-service portal and app to reinvigorate its tenant engagement strategy. The ‘TyFi’ (‘my house’ in Welsh) portal is available in both English and Welsh. Gavin Harvey, head of ICT and business improvement, Tai Ceredigion, said, “We’ve seen immediate benefits since PanConnect was introduced. Tenants were instantly more engaged,…
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Gas Tag to protect Housing Plus tenants
Housing Plus Group has become one of the first housing providers to deploy Gas Tag’s gas safety technology throughout its 12,000 properties in Shropshire and Staffordshire. Instead of the current ‘locally stored’ method of managing gas-safety checks and certificates, Gas Tag enables these checks to be captured on-site using an app on a smartphone. This…
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