The growing number of housing mergers has caused concern about their impact on tenants but Northgate Public Services’ housing director, Roger Birkinshaw, believes bigger can be better for tenants. Continued pressures on the housing sector to be more efficient mean we can expect to see more mergers in the future. However, it’s my belief that…
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Customer Management
Enhancing tenant communications
There is increasing pressure on housing associations to deliver value for money in their regular communications with tenants and leaseholders. Communications, such as rent and service charge statements, are often complex and costly documents to produce. Many still rely on laborious manual processes, as well as staff goodwill, in their regular communications processes. So how…
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Housing Contact boosts Johnnie Johnson’s tenant engagement
Johnnie Johnson Housing Trust is now using Housing Contact’s automated customer contact services as part of an ongoing transformation programme, with particular emphasis on rental arrears and tenant feedback. Following a pilot project last year, Johnnie Johnson Housing will now embed Housing Contact’s technology as part of its income collection strategy, helping to increase engagement…
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Gentoo’s Streetwise combats domestic abuse with Chelmer Housing
Gentoo has signed a three-year contract with Chelmer Housing on behalf of the Essex Housing Officers Group to provide its Streetwise software to log instances of domestic abuse and provide early interventions for victims and families across Essex. Streetwise is a case management system that helps protect communities and improve lives by using existing data…
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Acis signs new five-year agreement with Orchard
As part of a new five-year contract with Orchard, Acis is now using the software provider’s CRM and digital platforms. Orchard is also helping Acis to process and manage antisocial behaviour cases, customer compliments and complaints, and surveys. Orchard’s CRM and digital platforms are supported by electronic document management, single sign on and integration to…
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Monitoring the potential of assisted living
In an article earlier this year, England’s chief nursing officer, Professor Jane Cummings, wrote about the move from self-care to supported self-care. Self-care can mean a variety of things to different people of varying ages and with disparate needs and challenges, whether you are monitoring your fitness and diet or, at the other end of…
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