Optivo is revolutionising services at its care homes with a new digital care management tool that hooks up to computers and smartphones. Called Nourish, the technology allows staff to record every aspect of each resident’s care plan at their residences in Ealing, London. Data regarding everything from activities and interactions to food and fluid intake…
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Customer Management
Accent ‘Hub’ for tenant engagement
In order to better understand its tenants’ needs, priorities and preferences, Accent Group has created an online engagement hub as part of its website. Tenant engagement at Accent had previously been very traditional, based around meetings and events. The housing provider found that these types of engagements tended to restrict the tenants who could get…
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Aster streamlines with ROCC
ROCC has completed the implementation of a dashboard reporting and workflow tool for Aster Group. Based on the housing provider’s desire to improve productivity around its repairs and maintenance processes, ROCC developed new workflows in order to reducing job time via dashboard notifications. Peter Luck, technical director, ROCC, said, “The dashboard streamlines communication and removes…
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Capita’s impact on WDH’s independent living schemes
Following the introduction of Capita’s Advantage Impact web-based system, WDH’s services for vulnerable tenants at its 42 independent living schemes across Wakefield have now been fully digitalised, with all customer and scheme information stored electronically. Until the end of 2015, the schemes were all managed via paper and basic spreadsheets. WDH and Capita reported that…
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Together Housing partners with Rant & Rave for real-time feedback
Together Housing Association has signed up with Rant & Rave in order to gain better customer insights. Together Housing has introduced Rant & Rave’s Fast Feedback solution which uses text messages to generate faster customer feedback and insights that can be acted on immediately. By sending a text message to every Together Housing tenant after…
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PA Housing channel shifts 3,000 tenants online
PA Housing, the result of the merger of Asra Housing and Paragon Community Housing earlier this year, has reported that over 3,000 tenants are now using its self-service portal on a regular basis. The My Asra portal, which initially took 12 weeks to build, allows users to log in and manage their homes securely, giving…
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