Research by digital agency Sigma into the user experience of some of the UK’s top housing providers’ websites has suggested many are falling behind when it comes to facilitating online users, particularly those with disabilities. Sigma’s report, ‘Are housing associations incorporating inclusive design into their websites?’ revealed a number of shortcomings associated with 10 UK…
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Customer Management
Tai Calon’s tenant engagement with Clearview
Tai Calon Community Housing is now using Clearview’s Customer Engagement Suite, replacing the housing provider’s previous use of either spreadsheets or even pen and paper to record all of their customer engagement activities. Ross Watts, Head of Communities, Tai Calon Community Housing, said, “We had various difficulties with our customer engagement. It was quite hard…
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Guinness embraces Appello digital care
Guinness Care is using digital care software from Appello in its 60 new extra-care apartments in Totnes. Residents will benefit from almost instantaneous connections to an alarm receiving centre, and will be able to take advantage of room-to-room calling which can be video enabled to help support social inclusion. Appello’s digital care infrastructure also provides…
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Orchard goes ‘beyond software’
Orchard has reported that its digital offering has grown with the launch of its digital transformation services. The software provider has launched a new portfolio of digital transformation services, including helping organisations to assess where they are and where they want to be, mapping the digital journey, engaging with customers or staff, defining what success…
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Can the housing sector ever see residents as customers?
In this connected age, customers across all sectors expect more than they ever have before from the services they consume. For businesses, this presents a challenge in meeting with ever-changing demands in order to secure long-term sustainability. This applies to the housing sector as much as it does to the retail or entertainment sectors. Meeting…
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Adactus Housing’s 1st Touch tenant portal
With over 1,500 tenants registered in the first three months, Adactus Housing Group has hailed its new tenant portal as a success. Based on the 360° Tenant Portal software from 1st Touch, Adactus’s tenants can now use their own devices at any time to review rent accounts, repairs history and tenancy agreements, request repairs, set…
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