Along with every other organisation holding customer and employee personal data, the housing sector will need to comply with stringent new laws which come into force on the 25th May 2018. The General Data Protection Regulation (GDPR) is EU legislation designed to beef up data protection regulations and replaces the existing Data Protection Act (DPA)….
GDPR – What it is and why the housing sector should careRead More →
Customer Management
Why UX is the new bricks and mortar of housing management
User experience (UX) is fast becoming a unique selling point in the selection of software products. As well as the need to provide tangible benefits and rich functionality, a strong user focus and a fresh look and feel are increasingly recognised as important requirements of IT solutions in determining how effective or well adopted they…
Why UX is the new bricks and mortar of housing managementRead More →
“Alexa, how are our tenants?”
I’ve recently bought a new toy. Amazon’s Echo Dot is a voice interface that enables me to ask my Alexa digital assistant questions about the weather, Wikipedia and the ongoing misfortunes of my football team. You may have seen Alexa at the Housing Technology 2017 conference in March during Capita’s inspiring presentation. Alexa comes with…
“Alexa, how are our tenants?”Read More →
Halfway to Amazon!
Along with my colleague Andrew Kidds, who manages our fabulous contact centre, I presented the story of Accent’s ICT journey at Housing Technology’s conference in March 2017. ‘Halfway to Amazon’ was a phrase coined by our critical friend, Frances Hipple from HACT, who had led a digital maturity review for us late last year which…
Halfway to Amazon!Read More →
Castleton CRM at Scottish Borders Housing
Scottish Borders Housing Association went live with Castleton Technology’s EDRM and CRM software in April 2016, initially for complaints and anti-social behaviour, and for general enquiries in August 2016. Integration of the housing provider’s repairs service into the CRM system began last month, with mobile working and self-service repairs for tenants expected early next year….
Castleton CRM at Scottish Borders HousingRead More →
Ranting and raving at Flagship
Flagship Group will be using Rant & Rave’s online customer engagement platform to listen to its tenants in a bid to better understand their needs. Flagship will be rolling out Rant & Rave as a real-time solution across all housing types, covering all customer journeys, and a multitude of touchpoints using email, SMS and IVR….
Ranting and raving at FlagshipRead More →
