With the first year of annual reporting on the Tenant Satisfaction Measures (TSM) now complete, housing providers are now patiently waiting to see how they’ve performed, with all results expected to be published in autumn 2024. However, if the results published over the summer by some local councils are anything to go by, many housing…
Are TSMs a wake-up call?Read More →
Customer Management
Monmouthshire Housing launches self-service app with Housing Insight
Monmouthshire Housing has launched a new resident self-service app powered by Housing Insight’s PanConnect software. The app gives residents easy access to essential services such as managing their rent payments and scheduling repairs. Emma Gallo, business improvement project manager, Monmouthshire Housing, said, “We’re delighted to be launching our new app and we would like to…
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Greenwich slashes admin time for homelessness with MRI
The Royal Borough of Greenwich is using MRI Software’s Homelessness Reduction software to improve its approach to homelessness, rough sleeping and temporary accommodation. Alexander Ferry, housing inclusion project coordinator, Royal Borough of Greenwich, said, “Our old system was very basic, clunky and had no homelessness case level information collection (HCLIC) validation. “The user experience with…
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Smart home-safety solutions for residents
As the UK grapples with net-zero targets, the continuing aftermath of the cladding crisis and a shortage of affordable, good quality housing, ensuring the safety and wellbeing of residents has never been more important. FireAngel’s business development manager, Jake Sleeman, explores some innovative solutions to protect residents and properties. Despite energy bills predicted to decrease…
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Eastlight boosts staff satisfaction & cuts costs with digital access
Eastlight Community Homes is moving to 100 per cent keyless access for its 550 blocks by using Unloc’s app and digital locks. Before its move to Unloc, problems with access management to its properties was costing Eastlight around £500,000 per year and 14,000 hours, including a no-access rate of 25 per cent and a four-day…
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Smart solutions vs. the data deluge
John McEwan, head of systems development at FireAngel, explores how housing teams can automate and leverage data from smart devices to make informed decisions, enhance property management and ensure residents’ welfare. From temperature and humidity sensors to water leak detectors and smart smoke alarms, the range of interconnected devices available for housing providers continues to…
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