With social need at critical levels in the housing sector, it’s more important than ever for housing providers to use technology and tools that enable them to better meet the needs of their most vulnerable residents. As I write, the general election looms. By the time this article is published, the results will be clear…
Keeping vulnerable residents safeRead More →
Customer Management
Celebrating 17 years of technology in social housing
Housing Technology began at the end of 2007, with our first edition published in January 2008, and here we are now, 99 editions later with our 100th edition (in case you missed our subtle front cover). So much has changed since George Grant (prev. head of alliances at the National Housing Federation & IT business…
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Home Group takes on Calabrio ONE with Business Systems
Home Group has recently partnered with Business Systems to help transform its contact centre operations. Taking advantage of the UK government’s Crown Commercial Framework, Home Group chose Business Systems to implement Calabrio’s ONE workforce management system on the basis of its forecasting, scheduling and analytics capabilities. Following the implementation of the Calabrio software, the housing…
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Vivid Housing launches Housing Perks
Vivid Housing has teamed up with Housing Perks to provide an exclusive cost of living app for its tenants, funded through the housing provider’s Vivid Plus charitable arm. 1,100 Vivid tenants signed up to the Housing Perks app on the first day and saved thousands of pounds within the first few weeks. Housing Perks is…
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Ciptex helps Shelter with homelessness
Ciptex has developed a multi-channel, self-service contact centre solution for housing charity Shelter to support people at risk of homelessness. By using Ciptex’s technology, powered by Twilio’s customer engagement platform, the aim is for every Shelter caller to have their own advisor. This will ensure that mainline advisors will have more time to focus on…
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Using AI to connect past and future
In 2024, Teign Housing needs to be working predictively by using AI, rather than focusing solely on what has already happened. That’s exactly what Housing Insight is doing, which is one of the reasons we chose to work with the software provider. Teign Housing brought in Housing Insight because we needed better engagement with our…
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