Computers are reasonably good at analysing large datasets, but there is one class of problem where they require a bit of help from puny humans – high dimensional datasets. By ‘high-dimensional’, we mean ‘wide’, as in lots of columns. When we have wide data, it’s very hard to spot commonalities across a number of those…
Topological data analysisRead More →
Customer Management
Getting identity right is key to digital strategies
The faster pace of digital transformation has led us all to review what we are doing as businesses, how we are doing business, and how we are digitally serving our customers. As housing providers and local authorities put more of their services online, we’re seeing some great examples of creativity in the way that they…
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A five-step digital revolution at Asra Housing
Suzanne Ralphson, head of programme delivery at Asra Housing Group, shares key messages from her company’s first digital open day, attended by more than 20 social housing professionals keen to drive digital transformation. It was a privilege to welcome people from such a wide range of organisations across the country recently, to hear about Asra’s…
A five-step digital revolution at Asra HousingRead More →
Sigma – housing providers’ websites could do better
Research by digital agency Sigma into the user experience of some of the UK’s top housing providers’ websites has suggested many are falling behind when it comes to facilitating online users, particularly those with disabilities. Sigma’s report, ‘Are housing associations incorporating inclusive design into their websites?’ revealed a number of shortcomings associated with 10 UK…
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Tai Calon’s tenant engagement with Clearview
Tai Calon Community Housing is now using Clearview’s Customer Engagement Suite, replacing the housing provider’s previous use of either spreadsheets or even pen and paper to record all of their customer engagement activities. Ross Watts, Head of Communities, Tai Calon Community Housing, said, “We had various difficulties with our customer engagement. It was quite hard…
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Guinness embraces Appello digital care
Guinness Care is using digital care software from Appello in its 60 new extra-care apartments in Totnes. Residents will benefit from almost instantaneous connections to an alarm receiving centre, and will be able to take advantage of room-to-room calling which can be video enabled to help support social inclusion. Appello’s digital care infrastructure also provides…
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