Futures Housing Group continues its drive to create effortless customer experiences and revolutionise its operating model using Microsoft Skype for Business and Enghouse Interactive Contact Centre (EICC). In this third article in a series of four (see Housing Technology, July & September 2016 issues, for the two previous articles), Gavin Hitchcock, head of ICT at…
Futures Housing’s unified & multi-channel communications – It’s all about changeRead More →
Customer Management
Portal-as-a-service from VerseOne
VerseOne has just released a software-as-a-service (SaaS) version of its Datafish tenant portal software. The company said that until now, having an online customer portal has been generally limited to housing providers with sufficient financial resources to deploy this key component of digital transformation. By offering its Datafish portal software as a monthly subscription service,…
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Hyde Group better off with LookingLocal
Hyde Group has become the first housing provider to use LookingLocal’s BetterOff online platform which brings benefits and employment together in a single digital space. BetterOff, developed by Kirklees Council’s digital team LookingLocal, combines benefits eligibility, applications, appeals and comprehensive employment tools. LookingLocal said that it helps to ensure tenants are aware of and can…
Hyde Group better off with LookingLocalRead More →
Futures Housing’s multi-channel communications – Preparing to execute
As part of a major shift towards creating effortless customer experiences, Futures Housing Group is rolling out brand new systems across its operations to help staff work with greater flexibility and give tenants more ways to interact with them. In order to achieve this objective, Futures Housing is implementing Microsoft Skype for Business (SfB) and…
Futures Housing’s multi-channel communications – Preparing to executeRead More →
Peaks and Plains connects with tenants
Peaks and Plains Housing Trust has just gone live with two new web enhancements to support its ‘simply connect’ programme to improve its self-service capabilities for its tenants. The enhancements are the result of six months’ project work, where tenants have helped Peaks and Plains to develop its new ‘my advice’ and ‘my account’ areas,…
Peaks and Plains connects with tenantsRead More →
Can customer services save social housing?
The future of housing is unclear. Peter Graddon, director of Omfax Systems, providers of dynamic scripting solutions for the social housing sector, talks about how enhanced levels of customer service can help to save social housing. The issue We are facing a housing crisis with a huge lack of availability of affordable homes. According to…
Can customer services save social housing?Read More →
