Eight housing providers have joined forces with Capita for a ground-breaking collaborative research project using ‘nudge’ theory to promote channel shift in their organisations. Following Capita’s recent behavioural insight project, ‘Nudging your way to reduced rent arrears’, a new programme has been launched using the same approach to achieve channel shift among tenants, encouraging them…
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Customer Management
SASSHA signs Ashton Pioneer Homes for CRM
Ashton Pioneer Homes has installed mobile-enabled ICE Cube customer relationship management software from SASSHA. The introduction of the SASSHA CRM Cube has improved internal communications and is also being used as a management monitoring tool. Users have their own dashboard to view outstanding tasks while managers have a dashboard to provide an overview of activity…
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Footprint launches ihome247 remote monitoring app
In response to reports that frail and elderly people are still subject to ‘flying visits’ as a result of increasing pressure on social care services, Footprint Solutions has launched a new application that delivers discreet and effective remote monitoring of well-being. Footprint said that ihome247 would transform the way in which relatives and care workers…
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Omni-channel Accent with MIS AMS
Accent Group has taken another step closer to providing multi-channel access to customer services for its tenants by integrating ActiveH CRM from MIS-AMS into its new UK contact centre as well as providing a tenant portal. The housing provider, which in 2012 brought three separate organisations together onto a single ActiveH housing management system, has…
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Octavia interview – Outcome-led service management software and reporting
Housing Technology recently interviewed Octavia Software Solutions’ director, Sue Lyons, on how housing providers, local authorities and voluntary organisations are using OSKA, the company’s software package for outcome-led services delivery and reporting. What does Octavia do in the housing sector? We supply a software solution called OSKA that is predominantly an outcome monitoring tool which…
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Futures Housing’s unified & multi-channel communications – It’s all about change
Futures Housing Group continues its drive to create effortless customer experiences and revolutionise its operating model using Microsoft Skype for Business and Enghouse Interactive Contact Centre (EICC). In this third article in a series of four (see Housing Technology, July & September 2016 issues, for the two previous articles), Gavin Hitchcock, head of ICT at…
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