Together Housing Group and Lloyds Banking Group have set up a joint project to improve the digital literacy of the housing provider’s tenants. Digital inclusion workers from Pennine Housing, part of Together Housing, and volunteers from Lloyds Banking Group’s marketing team met tenants in December 2016 to talk about technology and how it can help…
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Customer Management
IoT & smart technology pilot at Flagship
Flagship Group, in partnership with a number of local companies, has launched a pilot project to understand more about how smart technology and the internet of things could help improve the management of its properties, improve tenants’ lives and increase the mobility of its staff. Flagship’s project involves free wi-fi and smart technologies installed in…
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Going live – Unified communications at Futures Housing
Having taken the project from conception to implementation, the unified communications and multi-channel contact centre solution is now up and running at Futures Housing Group and the organisation is already seeing results. In the final piece of his four article mini-series (see Housing Technology, July, September & November 2016 issues, for the previous articles), Gavin…
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Asra Housing’s digital transformation
In February 2016, Asra Housing Group started a three-year, £1.3 million revolution of the way it does business. The challenge? To get the majority of our services online by March 2017 and an ambitious target of 65 per cent online-only customer contact by 2019. The opportunity? Improved customer satisfaction and annual savings of close to…
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Nudging your way to channel shift
Eight housing providers have joined forces with Capita for a ground-breaking collaborative research project using ‘nudge’ theory to promote channel shift in their organisations. Following Capita’s recent behavioural insight project, ‘Nudging your way to reduced rent arrears’, a new programme has been launched using the same approach to achieve channel shift among tenants, encouraging them…
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SASSHA signs Ashton Pioneer Homes for CRM
Ashton Pioneer Homes has installed mobile-enabled ICE Cube customer relationship management software from SASSHA. The introduction of the SASSHA CRM Cube has improved internal communications and is also being used as a management monitoring tool. Users have their own dashboard to view outstanding tasks while managers have a dashboard to provide an overview of activity…
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