In response to reports that frail and elderly people are still subject to ‘flying visits’ as a result of increasing pressure on social care services, Footprint Solutions has launched a new application that delivers discreet and effective remote monitoring of well-being. Footprint said that ihome247 would transform the way in which relatives and care workers…
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Customer Management
Omni-channel Accent with MIS AMS
Accent Group has taken another step closer to providing multi-channel access to customer services for its tenants by integrating ActiveH CRM from MIS-AMS into its new UK contact centre as well as providing a tenant portal. The housing provider, which in 2012 brought three separate organisations together onto a single ActiveH housing management system, has…
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Octavia interview – Outcome-led service management software and reporting
Housing Technology recently interviewed Octavia Software Solutions’ director, Sue Lyons, on how housing providers, local authorities and voluntary organisations are using OSKA, the company’s software package for outcome-led services delivery and reporting. What does Octavia do in the housing sector? We supply a software solution called OSKA that is predominantly an outcome monitoring tool which…
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Futures Housing’s unified & multi-channel communications – It’s all about change
Futures Housing Group continues its drive to create effortless customer experiences and revolutionise its operating model using Microsoft Skype for Business and Enghouse Interactive Contact Centre (EICC). In this third article in a series of four (see Housing Technology, July & September 2016 issues, for the two previous articles), Gavin Hitchcock, head of ICT at…
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Portal-as-a-service from VerseOne
VerseOne has just released a software-as-a-service (SaaS) version of its Datafish tenant portal software. The company said that until now, having an online customer portal has been generally limited to housing providers with sufficient financial resources to deploy this key component of digital transformation. By offering its Datafish portal software as a monthly subscription service,…
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Hyde Group better off with LookingLocal
Hyde Group has become the first housing provider to use LookingLocal’s BetterOff online platform which brings benefits and employment together in a single digital space. BetterOff, developed by Kirklees Council’s digital team LookingLocal, combines benefits eligibility, applications, appeals and comprehensive employment tools. LookingLocal said that it helps to ensure tenants are aware of and can…
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