In July 2016, North Star went live with Documotive CRM within its customer services team, the latest in a number of Castleton Technology (Documotive’s parent organisation) systems over a two-year period. The CRM deployment follows the implementation of Castleton’s Agile Customer app, Agile Staff app and initial testing of Agile Forms. Keith Saunders, group ICT…
North Star now live with DocumotiveRead More →
Customer Management
Lanarkshire Housing moves digital tenants with MIS-AMS
Lanarkshire Housing Association has just implemented automated text, CRM and mobile solutions from MIS-AMS, alongside its existing use of the software provider’s ActiveH housing management system. The new solutions will improve communications with tenants as well as providing housing and maintenance officers with a mobile solution to gain access to important information while working in…
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Could it be the Golden Years for the internet of things already?
Technology in the home, historically, has been adopted and accepted for two main reasons: time-saving, and time-enhancing. We began adapting the physical design of our houses to accommodate technology with the advent of fitted kitchens and gas boilers. Now, things are about to change again. The internet of things will change residential design The internet…
Could it be the Golden Years for the internet of things already?Read More →
RCT cuts ASB with Locality Solutions
RCT Homes has replaced its antiquated ASB case management software with a new system from Locality Solutions. Jonathan Tumelty, community safety manager, RCT Homes, said, “We had previously managed a growing ASB workload using an internal housing management system, but data was duplicated, insecure and regularly lost.” Locality Solutions’ ASB software implemented at RCT Homes…
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VerseOne’s Vocoll online at Regenda
Regenda Group is now using VerseOne’s Vocoll Live Support software across its online services. In the first six months of using the new system, Regenda has successfully closed almost 1,000 tenant enquiries. When contacting Regenda’s customer service team via Live Support, tenants can now choose topics to ensure that their queries are picked up by…
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Appello’s IoT-based care at Housing & Care 21
Housing & Care 21 is now using an internet of things-based care system from Appello at one of its housing developments in County Durham. The new digital system, designed, installed and maintained by Appello, and manufactured by Green Access, offers an accelerated connection of just under three seconds to Appello’s 24/7 emergency Careline service, enhanced…
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