As part of a major shift towards creating effortless customer experiences, Futures Housing Group is rolling out brand new systems across its operations to help staff work with greater flexibility and give tenants more ways to interact with them. In order to achieve this objective, Futures Housing is implementing Microsoft Skype for Business (SfB) and…
Futures Housing’s multi-channel communications – Preparing to executeRead More →
Customer Management
Peaks and Plains connects with tenants
Peaks and Plains Housing Trust has just gone live with two new web enhancements to support its ‘simply connect’ programme to improve its self-service capabilities for its tenants. The enhancements are the result of six months’ project work, where tenants have helped Peaks and Plains to develop its new ‘my advice’ and ‘my account’ areas,…
Peaks and Plains connects with tenantsRead More →
Can customer services save social housing?
The future of housing is unclear. Peter Graddon, director of Omfax Systems, providers of dynamic scripting solutions for the social housing sector, talks about how enhanced levels of customer service can help to save social housing. The issue We are facing a housing crisis with a huge lack of availability of affordable homes. According to…
Can customer services save social housing?Read More →
Rochdale Boroughwide Housing transforms care scheme with Tunstall
Rochdale Boroughwide Housing has partnered with Tunstall Healthcare to transform how it cares for residents in its first purpose-built extra-care facility in Rochdale. RBH wanted to move away from a more traditional care home setup at its Hare Hill scheme. They are future-proofing the homes by providing residents with tailored digital solutions designed to give…
Rochdale Boroughwide Housing transforms care scheme with TunstallRead More →
Caltech joins G-Cloud
Caltech IT, a leading supplier of Microsoft Dynamics CRM, has been added to the government’s ‘G-Cloud 8’ framework as a provider of software as a service (SaaS) solutions. The G-Cloud initiative was launched in 2012 to help public-sector organisations procure cloud-based services. Overall G-Cloud-based sales (across all suppliers) passed £50 million in February 2014, with…
Caltech joins G-CloudRead More →
Using CCTV to manage your properties
For most housing providers, CCTV is used to protect people, property and assets by providing visual surveillance. However, if you connect it to the internet – the so-called internet of things (IoT) – it can do so much more. MHS Homes has been trying out the technology and has identified many applications which neither they…
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