Bracknell Forest Homes has been testing a new live chat service on its website since February 2016. The pilot service not only gives tenants an additional communications channel to reach their housing provider but also enables contact agents to deal with multiple queries at the same time. During the first six weeks of its launch,…
Bracknell Forest Homes trials live chatRead More →
Customer Management
Swan Housing’s myHA portal from Element3
Swan Housing Association has implemented Element3 Software’s myHA online tenant portal for real-time repairs, rents, statements, housing officer access and a range of additional housing services. Taking Swan’s existing self-service portal, the myHA framework has been integrated to provide a suite of online features for both tenants and housing officers. Using myHA, tenants can log…
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The digital tenant – Reality or myth?
Digitisation is transforming how services are delivered to tenants in social housing. It represents both the greatest challenges and the biggest opportunities in the history of the sector and requires a top-down, holistic approach with cultural change. But how far have we come already, and what does the future look like as we move towards…
The digital tenant – Reality or myth?Read More →
Homes for Haringey’s LookingLocal app
Homes for Haringey has launched a new mobile app to streamline its repairs processes as well as improve the overall digital offering it provides to tenants. Developed by Kirklees Council-owned LookingLocal, Homes for Haringey’s new mobile app allows tenants to easily report housing repairs and estate issues, as well as provide easy links to pay…
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Orbit’s real-time feedback with Rant & Rave
Orbit Group has reported that it’s the first UK housing provider to use real-time tenant feedback, based on software from Rant & Rave. Already used by the likes of Npower, Sky and EasyJet, the Rant & Rave platform is now the housing provider’s main channel for listening to what its tenants are saying. Previously Orbit…
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ForViva selects Amillan for contact centre software
Amillan has been awarded a contract to deliver a new multi-channel contact centre solution based on Enghouse Interactive’s EICC platform for two ForViva group members, City West Housing Trust and Villages Housing Association. Multi-channel capability will give tenants greater choice in how they engage with City West Housing and Villages Housing, with seamless telephone, email,…
ForViva selects Amillan for contact centre softwareRead More →
