I am a Star Trek fan and my friends at school were also fans. I grew up watching repeats of James T Kirk and Spock exploring the universe, meeting aliens and ‘boldly going where no man has gone before’. One of the things I remember about growing up with Star Trek was that you either…
Genesis beams up tenant appRead More →
Customer Management
NB Housing launches texting service
NB Housing is now the first housing provider in Northern Ireland to provide a text messaging service for tenants, based on a combined solution from Deeplake Communications and Omniledger. Launched this summer, the integration of Deeplake’s Communications Manager with Omniledger’s Pyramid housing management system gives tenants a quick and easy method of communicating with NB…
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Home, smart home… The future of independence and care
David Soto, managing director of Green Access, looks at how the internet of things (IoT) will enable the connected home of the future and empower individuals to take greater control of their health and independence. When it comes to the care sector, two things are certain. First, the elderly population will continue to grow, as…
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Setting up house
The introduction of legislation such as the welfare reform and work bill, the bedroom tax and universal credit has put huge pressure on housing providers’ finances and those of their tenants. That in turn has placed a premium on effective communication between the two groups in order to openly discuss the problems and find efficient…
Setting up houseRead More →
North Star now live with Documotive
In July 2016, North Star went live with Documotive CRM within its customer services team, the latest in a number of Castleton Technology (Documotive’s parent organisation) systems over a two-year period. The CRM deployment follows the implementation of Castleton’s Agile Customer app, Agile Staff app and initial testing of Agile Forms. Keith Saunders, group ICT…
North Star now live with DocumotiveRead More →
Lanarkshire Housing moves digital tenants with MIS-AMS
Lanarkshire Housing Association has just implemented automated text, CRM and mobile solutions from MIS-AMS, alongside its existing use of the software provider’s ActiveH housing management system. The new solutions will improve communications with tenants as well as providing housing and maintenance officers with a mobile solution to gain access to important information while working in…
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