Hampshire Home Choice has recently overhauled its tenant-facing website with Abritas’ Customer Housing Portal and upgraded to version 8.2 of the Abritas system. Elizabeth Wallington, Hampshire Home Choice manager, Test Valley Borough Council, said, “The Customer Housing Portal is a significant improvement on our previous ‘property shop’ web interface. There is now more flexibility to…
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Customer Management
Video killed the radio star
During the past month, Red Kite Community Housing has been experimenting with Facebook’s new live-streaming tool, ingeniously entitled Facebook Live. Okay, Facebook might have used up all of their creative juices for the actual technology and had none left when it came to naming their new status tool but aside from that, it’s very clever…
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Futures Housing’s unified & multi-channel communications
Futures Housing Group is embarking on a £600,000 plan to revolutionise the way it works to create effortless experiences for its tenants, improve business processes and deliver financial efficiency. In the first of four articles, Futures Housing Group’s head of ICT, Gavin Hitchcock, explains the housing provider’s journey to launch a new unified and multi-channel…
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Two Castles Housing self-serves with Capita
As part of its channel-shift strategy, Two Castles Housing Association has implemented Capita’s OpenAccess self-service portal to offer tenants online and anytime access to frequently-used services such as making payments, reporting repairs and updating contact details and preferences. Chris Sowiak, assistant IT manager, Two Castles Housing Association, said, “We are very impressed with the success…
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Ranting and raving at Affinity Sutton
Affinity Sutton is using software from customer engagement specialists Rant & Rave to capture real-time feedback from its tenants. Anyone who calls Affinity Sutton’s contact centre is now invited via text message to share their thoughts on the service they received, and anyone visiting the housing provider’s website is also invited via a web widget…
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Hammersmith & Fulham Council and Mitie join in the rant
Hammersmith & Fulham Council and its contractors Mitie are now using Rant & Rave to give residents the ability to provide real-time feedback on repairs. Since June 2016, residents who have contacted Mitie to report a fault or request a repair are being invited to rate the service they have received and share their thoughts…
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