Orbit Group has created a bespoke online tool to deliver instant insight into its communities, key data and assets. The housing provider’s new MyIntel tool provides a one-stop shop for stock levels and arrears breakdowns and related intelligence on demographics, crime rates and education. Developed entirely in-house by Orbit’s strategy and insight team, the tool…
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Customer Management
Go digital with RSM and Halton Housing
Audit service provider RSM and Halton Housing Trust have launched an initiative to help housing providers implement effective digital strategies. It aims to provide support to ensure the sector is prepared to respond to welfare reform, and in particular the introduction of universal credit and the resulting need to collect 65 per cent of their…
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Cairn Housing and The Highland Council enhance customer services with Netcall CXM
Cairn Housing and The Highland Council are now both using Netcall’s Customer Experience Manager (CXM) software to streamline tenant engagement and save money by providing the right business intelligence, in the right place, at the right time. A Netcall survey found that 58 per cent of customers said that having to repeat information is their…
Cairn Housing and The Highland Council enhance customer services with Netcall CXMRead More →
Peaks & Plains – Taking a user-focused approach to the web
Our website has long been a vital channel for servicing our customers. And as a result, we are always looking for ways that it can be improved to help us serve them better. This year, we are working with digital user experience (UX) agency, Sigma, to further digitalise our services so we can provide a…
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From connected homes to connected housing
This could be the year in which the internet of things (IoT) finally finds its place in the home with business cases becoming sharper and an increasing awareness among housing providers of the potential value that connected devices can offer their organisations. More and more housing providers are understanding the value that collecting real-time data…
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Free wi-fi deal for WDH tenants
Wakefield and District Housing has partnered with CommunityUK.net to introduce a free wi-fi network across the Wakefield area. The housing provider wants to get all of its 60,000 tenants online by 2020, with the wi-fi network planned to reach all of its 31,000 homes. WDH and CommunityUK.net have just begun a technical trial of a…
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