Solihull Community Homes, Gloucester City Homes and the London Borough of Tower Hamlets have all signed up to Etive Technologies’ Digital Log Book service, so that their combined 40,000 tenants can manage their tenancies and digital identities better. This will also enable each housing provider and the council to tailor their services more effectively to…
Etive Technologies secures three housing contractsRead More →
Customer Management
Gentoo Group and Housing Partners in ‘Streetwise’ partnership
Gentoo Group, the housing provider and creator of the Streetwise web-based case management system, is teaming up with Housing Partners to deliver an all-encompassing software solution to enable safer communities. Designed in-house by Gentoo, Streetwise comprises an anti-social behaviour (ASB) module and a domestic abuse module. Both provide a controlled way to record incidents, actions…
Gentoo Group and Housing Partners in ‘Streetwise’ partnershipRead More →
Noise nuisance app from Pinnacle PSG
Pinnacle PSG’s quality and performance manager, Tarequl Islam, explains how they have introduced their ‘noise app’ from RH Environmental to their housing management contracts in London. Pinnacle PSG’s London contracts serve over 15,000 social housing properties and a further 4,000 leasehold properties. One of the key aspects of our service is dealing with anti-social behaviour…
Noise nuisance app from Pinnacle PSGRead More →
Abritas texting service for lettings
Abritas has developed new functionality that sends automated text messages to lettings applicants at specified stages of an advertising cycle, to help with the promotion of property lettings. The text messages are sent using bespoke rules built to meet housing providers’ own criteria to help target specific segments of applicants. The rules could include targeting…
Abritas texting service for lettingsRead More →
Scotland’s digital inclusion toolkit
The Glasgow and West of Scotland Forum of Housing Associations, together with the Digital Glasgow programme, Digital Scotland and Glasgow Kelvin College, has developed a digital toolkit (digitalinclusionandhousing.scot) to support housing providers’ digital inclusion projects. The toolkit is intended as a starting point for housing providers wishing to support digital inclusion for their tenants and…
Scotland’s digital inclusion toolkitRead More →
Bracknell Forest Homes trials live chat
Bracknell Forest Homes has been testing a new live chat service on its website since February 2016. The pilot service not only gives tenants an additional communications channel to reach their housing provider but also enables contact agents to deal with multiple queries at the same time. During the first six weeks of its launch,…
Bracknell Forest Homes trials live chatRead More →
