Futures Housing Group is embarking on a £600,000 plan to revolutionise the way it works to create effortless experiences for its tenants, improve business processes and deliver financial efficiency. In the first of four articles, Futures Housing Group’s head of ICT, Gavin Hitchcock, explains the housing provider’s journey to launch a new unified and multi-channel…
Futures Housing’s unified & multi-channel communicationsRead More →
Customer Management
Two Castles Housing self-serves with Capita
As part of its channel-shift strategy, Two Castles Housing Association has implemented Capita’s OpenAccess self-service portal to offer tenants online and anytime access to frequently-used services such as making payments, reporting repairs and updating contact details and preferences. Chris Sowiak, assistant IT manager, Two Castles Housing Association, said, “We are very impressed with the success…
Two Castles Housing self-serves with CapitaRead More →
Ranting and raving at Affinity Sutton
Affinity Sutton is using software from customer engagement specialists Rant & Rave to capture real-time feedback from its tenants. Anyone who calls Affinity Sutton’s contact centre is now invited via text message to share their thoughts on the service they received, and anyone visiting the housing provider’s website is also invited via a web widget…
Ranting and raving at Affinity SuttonRead More →
Hammersmith & Fulham Council and Mitie join in the rant
Hammersmith & Fulham Council and its contractors Mitie are now using Rant & Rave to give residents the ability to provide real-time feedback on repairs. Since June 2016, residents who have contacted Mitie to report a fault or request a repair are being invited to rate the service they have received and share their thoughts…
Hammersmith & Fulham Council and Mitie join in the rantRead More →
Etive Technologies secures three housing contracts
Solihull Community Homes, Gloucester City Homes and the London Borough of Tower Hamlets have all signed up to Etive Technologies’ Digital Log Book service, so that their combined 40,000 tenants can manage their tenancies and digital identities better. This will also enable each housing provider and the council to tailor their services more effectively to…
Etive Technologies secures three housing contractsRead More →
Gentoo Group and Housing Partners in ‘Streetwise’ partnership
Gentoo Group, the housing provider and creator of the Streetwise web-based case management system, is teaming up with Housing Partners to deliver an all-encompassing software solution to enable safer communities. Designed in-house by Gentoo, Streetwise comprises an anti-social behaviour (ASB) module and a domestic abuse module. Both provide a controlled way to record incidents, actions…
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