Swan Housing Association has implemented Element3 Software’s myHA online tenant portal for real-time repairs, rents, statements, housing officer access and a range of additional housing services. Taking Swan’s existing self-service portal, the myHA framework has been integrated to provide a suite of online features for both tenants and housing officers. Using myHA, tenants can log…
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Customer Management
The digital tenant – Reality or myth?
Digitisation is transforming how services are delivered to tenants in social housing. It represents both the greatest challenges and the biggest opportunities in the history of the sector and requires a top-down, holistic approach with cultural change. But how far have we come already, and what does the future look like as we move towards…
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Homes for Haringey’s LookingLocal app
Homes for Haringey has launched a new mobile app to streamline its repairs processes as well as improve the overall digital offering it provides to tenants. Developed by Kirklees Council-owned LookingLocal, Homes for Haringey’s new mobile app allows tenants to easily report housing repairs and estate issues, as well as provide easy links to pay…
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Orbit’s real-time feedback with Rant & Rave
Orbit Group has reported that it’s the first UK housing provider to use real-time tenant feedback, based on software from Rant & Rave. Already used by the likes of Npower, Sky and EasyJet, the Rant & Rave platform is now the housing provider’s main channel for listening to what its tenants are saying. Previously Orbit…
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ForViva selects Amillan for contact centre software
Amillan has been awarded a contract to deliver a new multi-channel contact centre solution based on Enghouse Interactive’s EICC platform for two ForViva group members, City West Housing Trust and Villages Housing Association. Multi-channel capability will give tenants greater choice in how they engage with City West Housing and Villages Housing, with seamless telephone, email,…
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Orbit creates real-time insights tool
Orbit Group has created a bespoke online tool to deliver instant insight into its communities, key data and assets. The housing provider’s new MyIntel tool provides a one-stop shop for stock levels and arrears breakdowns and related intelligence on demographics, crime rates and education. Developed entirely in-house by Orbit’s strategy and insight team, the tool…
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