Housing Technology’s editorial team is in the middle of researching the next generation of IT providers for our sector, the results of which will be published in our special Proptechs & Housing IT Start-ups 2024/25 report in July. If you’re using or investigating innovative software options from smaller technology start-ups and/or proptechs, we’d love to…
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Customer Management
Beyond Housing live with MRI Customer Central
Beyond Housing is now using MRI Software’s new Customer Central CRM system, having been a long-term user of MRI’s software since the housing provider’s creation five years ago. The new CRM system was designed in consultation with Beyond Housing and offers all the functionality of a SaaS-based solution without needing specialised development and integration into…
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ICO reprimands Clyde Valley Housing for portal security
The Information Commissioner’s Office (ICO) has issued a reprimand to Clyde Valley Housing after personal information was accessible to other residents in an online customer portal. On the first day the portal launched in 2022, a resident discovered they could access documents related to ASB cases and view personal information about other residents, including names,…
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Yorkshire Housing’s pre-emptive data-led services
Whether it’s a boiler on the blink, a customer who’s struggling to pay their rent or someone wanting to end their tenancy, we often don’t know there’s a problem until it’s too late. These are some of the problems facing all housing providers and why harnessing the power of data has the potential to revolutionise…
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Broadacres’ in-house Salesforce-based complaints tool
Broadacres Housing has built a new complaints management system based on Salesforce technology. The housing provider’s internal team has already developed Salesforce-based systems covering legal services, contact centre and financial advice. As well as making its complaints-handling activities more streamlined, Broadacres’ new system is expected to save considerable time around the collation of complaints’ information…
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Aster Group enhances CX with Ciptex
Ciptex is deploying a state-of-the-art, multi-channel digital contact centre solution for Aster Group as the software provider’s first UK housing customer. Aster is taking on Ciptex’s resident-centric engagement platform, integrating voice recognition, chatbots, WhatsApp, SMS, video and AI. Based on a unified service approach, there are fewer transfers to operational teams and a greater emphasis…
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