Wakefield & District Housing is using Capita Support software to improve its previously paper-based support services operations. Dedicated to support services for vulnerable people, Capita Support offers outcome-based management of information across housing-related support, employment, education and training and sheltered housing. A pilot implementation of Capita Support went live in September 2015 and is now…
Capita supports WDH’s tenants’ well-beingRead More →
Customer Management
1st Touch takes care of Halton Housing
Halton Housing Trust has chosen 1st Touch’s Caretaker software for its estate services and environmental teams across 140 communal flat blocks and over 200 green spaces. By using the software, recurring appointments are scheduled through 1st Touch’s diary facility. On completion of the activity, this creates a contact in Halton’s Aareon QL housing management system…
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Thames Valley Housing goes digital for its tenants
2015 was an ‘annus horribilis’ for UK housing providers, plunging them into what the Financial Times described as their biggest financial crisis when the July Budget saw the Chancellor impose a rent reduction of 1 per cent a year for the next four years. Coming hot on the heels of cuts to welfare and changes…
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Invu launches new BPA functionality
The electronic document management, accounts payable and purchasing solutions provider Invu has launched new functionality in its products with its latest software update. The new version includes collaborative chat-style notes for document-level support, improved web performance, web and invoice coding for better process efficiencies, custom workflows to increase automation, and improvements in its email manager…
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Broadacres uses Unify & Enghouse to transform tenant communications
Broadacres Housing has implemented a multi-channel solution from IT integrator Unify Communications based on Enghouse Interactive’s contact centre software alongside its existing Microsoft Lync unified communications platform. Rebecca Welburn, communications manager, Broadacres Housing Association, said, “For our tenants, email and social media are becoming more popular and increasingly rivalling the more traditional use of fixed-line…
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RHP’s satisfaction system
RHP’S ‘Sundown’ team manager, Emily Ward, reports on how overseeing the development of a bespoke CRM system has benefited the housing provider’s aim to resolve the majority of customer cases by the end of each day. When the Sundown team was assembled in April 2015, we aimed to transform our speed of service while retaining…
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