Our website has long been a vital channel for servicing our customers. And as a result, we are always looking for ways that it can be improved to help us serve them better. This year, we are working with digital user experience (UX) agency, Sigma, to further digitalise our services so we can provide a…
Peaks & Plains – Taking a user-focused approach to the webRead More →
Customer Management
From connected homes to connected housing
This could be the year in which the internet of things (IoT) finally finds its place in the home with business cases becoming sharper and an increasing awareness among housing providers of the potential value that connected devices can offer their organisations. More and more housing providers are understanding the value that collecting real-time data…
From connected homes to connected housingRead More →
Free wi-fi deal for WDH tenants
Wakefield and District Housing has partnered with CommunityUK.net to introduce a free wi-fi network across the Wakefield area. The housing provider wants to get all of its 60,000 tenants online by 2020, with the wi-fi network planned to reach all of its 31,000 homes. WDH and CommunityUK.net have just begun a technical trial of a…
Free wi-fi deal for WDH tenantsRead More →
Omfax expands into mainland Europe
Specialist customer service solutions provider Omfax Systems, has secured its first housing customer in mainland Europe. Glostrup Boligselskab, a Danish housing provider in Copenhagen, has bought Omfax’s Keyfax Interview Online, a web-based repairs reporting tool that enables tenants to report repairs around the clock. The system enables repairs to be diagnosed easier and faster by…
Omfax expands into mainland EuropeRead More →
Home Group saves £220k with TSG
A new knowledge management tool developed by IT specialists Technology Services Group (TSG) has saved Home Group £220,000 in its first year of operation and reduced the training time for new call-centre staff by almost 70 per cent, from one month to just 10 days. Home Group receives over 24,000 repair calls every month. Inefficiencies…
Home Group saves £220k with TSGRead More →
Hyde goes gigabit with Hyperoptic
Hyde Group is soon to offer its tenants access to the fastest broadband service in the UK from Hyperoptic. Enabled by fibre-to-the-premises (FTTP) provider Hyperoptic, the project will be piloted from September 2016 across six of Hyde’s existing developments in south London and two of its new-build sites in Southwark and Harrow. Hyperoptic said that…
Hyde goes gigabit with HyperopticRead More →
