According to a new survey by Omfax, while more than half of housing providers’ contact centres now routinely manage social media and just under half have a tenant portal, a significant proportion of providers have yet to integrate digital alongside their existing phone and face-to-face contact channels. Omfax’s Graddon said, “Some housing providers are already…
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Customer Management
Orbit launches digital tenancy sign-ups
Orbit Group has created ‘Orbit Move’ in partnership with Prodo Digital to provide a faster and easier way to complete the sign-up process for new tenancies. A responsive website and mobile app help Orbit staff and their prospective tenants complete the process in five simple steps. Unlike other digital sign-up platforms in the housing sector,…
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Salix Homes brings free wi-fi to ‘silver surfers’
Salix Homes has teamed up with Salford Council to have free wi-fi installed at its eight sheltered housing complexes for the elderly across the city. The initiative comes after Salford was awarded £2 million from the Department of Culture, Media and Sport to install free wi-fi access points in public buildings including libraries and community…
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Omfax signs Your Homes Newcastle and South Tyneside Homes
Omfax has been chosen by Your Homes Newcastle which is implementing Keyfax InterView, Repairs Diagnostic and Keyfax Repairs Online, all of which are intended to enhance customer satisfaction by improving the accuracy and consistency of repairs ordering and offering tenants the choice of self-service. At the same time, South Tyneside Homes has now bought Omfax’s…
Omfax signs Your Homes Newcastle and South Tyneside HomesRead More →
Life-enhancing technologies for housing and care
We started the Housing Learning and Improvement Network (LIN) with the belief that when great people come together and share ideas, inspirational things happen. What has become apparent over the last few years is that person-centric, connected care, while widely regarded as the future of healthcare, remains a mystery to many people. With an increasing…
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Together Housing deploys web chat from MPLsystems
Together Housing Group has now deployed the second phase of its multi-channel customer service solution from MPLsystems with the introduction of an advanced web chat facility alongside its existing phone and email channels. Ian Swithenbank, customer services performance team leader, Together Housing Group, said, “As the digital environment is becoming increasingly popular among our tenants,…
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