Adactus Housing Group is implementing 1st Touch’s 360 Tenant Portal to offer its tenants more self-service capabilities. The software is expected to improve the group’s existing online services and augment its incoming call centre and customer care facilities. Initially, the new portal will offer two new services to Adactus’s tenants. First, the system will enable…
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Customer Management
Bridging the digital gap
Sanctuary Group is one of many housing providers seeking to bridge the digital divide. We are rolling out wi-fi to our care homes across the country; by December 2015, over 50 will have had wi-fi installed, with the small number of remaining homes expected to have it by March 2016. We are also supporting residents…
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Incom & ShoreTel improve Teign Housing customer services
Teign Housing Association has deployed ShoreTel unified communications from Incom Business Systems as part of its plan to improve its customer service experience. Comprising the ShoreTel unified communications platform and enterprise contact centre software, Incom’s solution is intended to enable the housing provider to integrate all of its main business applications in order to achieve…
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Capita supports WDH’s tenants’ well-being
Wakefield & District Housing is using Capita Support software to improve its previously paper-based support services operations. Dedicated to support services for vulnerable people, Capita Support offers outcome-based management of information across housing-related support, employment, education and training and sheltered housing. A pilot implementation of Capita Support went live in September 2015 and is now…
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1st Touch takes care of Halton Housing
Halton Housing Trust has chosen 1st Touch’s Caretaker software for its estate services and environmental teams across 140 communal flat blocks and over 200 green spaces. By using the software, recurring appointments are scheduled through 1st Touch’s diary facility. On completion of the activity, this creates a contact in Halton’s Aareon QL housing management system…
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Thames Valley Housing goes digital for its tenants
2015 was an ‘annus horribilis’ for UK housing providers, plunging them into what the Financial Times described as their biggest financial crisis when the July Budget saw the Chancellor impose a rent reduction of 1 per cent a year for the next four years. Coming hot on the heels of cuts to welfare and changes…
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