With housing providers and local authorities’ budgets across the UK being reduced, Steve Smith from Welbeing discusses whether this could be an opportunity to create a new model for community and telecare services that are person-centred and cost-effective. Changing times I’ve worked in the community alarm/telehealthcare sector for more than 30 years, but the last…
Forging ahead in the face of austerityRead More →
Customer Management
1st Touch launches new tenant portal
1st Touch has launched a new tenant portal solution aimed at boosting tenant engagement and efficiency for housing providers. The company said that the new cloud-based, standalone system is an alternative to bespoke web development options or tied-in add-ons from other technology suppliers. Using their own devices, tenants can access the portal at any time…
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Accent’s ‘digital by degree’ gets tenants online
Accent Group has launched a new online portal for its tenants, based on the housing provider’s original implementation of an MIS ActiveH customer portal module. Through a secure online account, Accent’s tenants can now report and view repairs, view account statements, view and request changes to personal details, report anti-social behaviour and pay their rent…
Accent’s ‘digital by degree’ gets tenants onlineRead More →
Boosting tenants’ credit scores with Housing Partners
Housing Partners has extended its support for the Rental Exchange, a partnership between Experian and Big Issue Invest. Inclusion of rental payment data in the Rental Exchange enables tenants with good payment records to build a stronger credit history and helps boost their credit scores in the same way that mortgage-holders currently enjoy. Jonathan Westley,…
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Using IT automation to personalise customer calls
Relationships matter to us. How we interact with others and with the world around us is important. Where we have a relationship, it is important that we feel valued and the same applies when we talk to organisations about personal matters. Aside from health, our homes are the most personal things to us. So when…
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Multi-channel services from EMH Group with Enghouse Interactive
EMH Group is coordinating its tenant services capabilities using software from Enghouse Interactive, in partnership with Montal and 5i. The Enghouse Interactive Communications Centre (EICC) software is now being used by 80 customer service advisors at EMH. The EICC software provides EMH with multi-channel options for both inbound and outbound communications, mainly covering online, email…
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