The electronic document management, accounts payable and purchasing solutions provider Invu has launched new functionality in its products with its latest software update. The new version includes collaborative chat-style notes for document-level support, improved web performance, web and invoice coding for better process efficiencies, custom workflows to increase automation, and improvements in its email manager…
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Customer Management
Broadacres uses Unify & Enghouse to transform tenant communications
Broadacres Housing has implemented a multi-channel solution from IT integrator Unify Communications based on Enghouse Interactive’s contact centre software alongside its existing Microsoft Lync unified communications platform. Rebecca Welburn, communications manager, Broadacres Housing Association, said, “For our tenants, email and social media are becoming more popular and increasingly rivalling the more traditional use of fixed-line…
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RHP’s satisfaction system
RHP’S ‘Sundown’ team manager, Emily Ward, reports on how overseeing the development of a bespoke CRM system has benefited the housing provider’s aim to resolve the majority of customer cases by the end of each day. When the Sundown team was assembled in April 2015, we aimed to transform our speed of service while retaining…
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Spelthorne cuts calls by a third with Liquid Voice
Liquid Voice has been working with Spelthorne Borough Council as part of a project to reduce call volumes, increase the responsiveness of contact centre staff and cut costs through better staff utilisation and fewer expensive third-party contracts. For the first phase of the project, Spelthorne brought in Liquid Voice to deliver an IP-based call recording…
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Staying online with The Hyde Group
An evaluation of The Hyde Group’s Getting Online programme has found that 80 per cent of learners remained online after training and went on to become regular internet users. Sarah Thurman, director, Hyde Plus, said, “The Getting Online programme has had a real impact on the lives of participants and is reaching residents who stand…
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Self-service housing at Thurrock Council
Thurrock Council is in the middle of implementing a new housing management system to enable tenants to self-serve online as well as supporting mobile working for its housing staff. Northgate Public Services’ set of web portal applications will enable Thurrock residents to access services via the internet such as querying rent accounts, making payments, reporting…
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