Town & Country Housing Group has developed its own money support and service charge enquiries system using Optevia’s Social Housing Essentials software and Microsoft Dynamics CRM 2015. Following just two days of training and online learning sessions, Town & Country Housing was able to design, configure and deploy its new service charges system within days….
Town & Country Housing developments with Optevia and Dynamics CRMRead More →
Customer Management
Kirklees introduces BetterOff universal benefits tool
A new approach to welfare advice and benefit applications has been launched by Kirklees Council in West Yorkshire. Not only digitising ‘high-volume’ benefit forms and embedding real-world advice, the BetterOff solution combines benefits with employment advice and thousands of job vacancies all within a single web portal. BetterOff was designed in response to cuts in…
Kirklees introduces BetterOff universal benefits toolRead More →
A premier approach to service delivery?
There’s nothing like a job that involves travel. As I wearily dropped my overnight bag onto the purple-trimmed hotel bed, I reflected that the hotelier hosting my night’s stay was operating a rather slicker business model than most. Not more enjoyable or more customer-friendly, but the booking and check-in process were certainly more efficient. Samuel…
A premier approach to service delivery?Read More →
Forging ahead in the face of austerity
With housing providers and local authorities’ budgets across the UK being reduced, Steve Smith from Welbeing discusses whether this could be an opportunity to create a new model for community and telecare services that are person-centred and cost-effective. Changing times I’ve worked in the community alarm/telehealthcare sector for more than 30 years, but the last…
Forging ahead in the face of austerityRead More →
1st Touch launches new tenant portal
1st Touch has launched a new tenant portal solution aimed at boosting tenant engagement and efficiency for housing providers. The company said that the new cloud-based, standalone system is an alternative to bespoke web development options or tied-in add-ons from other technology suppliers. Using their own devices, tenants can access the portal at any time…
1st Touch launches new tenant portalRead More →
Accent’s ‘digital by degree’ gets tenants online
Accent Group has launched a new online portal for its tenants, based on the housing provider’s original implementation of an MIS ActiveH customer portal module. Through a secure online account, Accent’s tenants can now report and view repairs, view account statements, view and request changes to personal details, report anti-social behaviour and pay their rent…
Accent’s ‘digital by degree’ gets tenants onlineRead More →
