Liverpool Mutual Housing is now using Redfern’s new Trips web portal to give its tenants round-the-clock access to arrange emergency accommodation. The housing provider is also using the same solution as a one-stop shop to buy and track its staff’s business travel. Amanda Sartorius-Jones, procurement officer, Liverpool Mutual Homes, said, “The system will improve LMH’s…
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Customer Management
Town & Country goes live with Dynamics CRM from Optevia
Town & Country Housing Group has gone live with Microsoft Dynamics CRM 2015, designed and deployed by CRM specialists Optevia, after a six-month implementation. Based on Optevia’s Social Housing Essentials, the new system enables users to handle their workloads better through automatic prioritisation, to better align services with tenant requirements, manage the capacity of individual…
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Transforming RHP’s online services
Amina Graham, executive director of corporate services at RHP, reports on how putting tenants at the heart of its new IT automation processes has had transformational benefits for both its tenants and the housing provider itself. A key part of RHP’s vision is to be one of the best service providers in the UK. We…
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Free Axonex tablets for Newydd Housing
Software company Axonex has given Newydd Housing Group a number of free tablet devices to help get more tenants online. The donation of the tablets is part of Axonex’s project to upgrade the housing provider’s telephony system. Kevin Howell, community partnership manager, Newydd Housing Association, said, “We were delighted that Axonex could provide digital equipment…
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Altwood protects lone workers with StaySafe app
Housing services provider Altwood Group is using an app, running on iPads, from StaySafe Business to protect its staff and monitor their safety using GPS and alerts. The StaySafe Business app and surrounding cloud-based monitoring service tracks a lone worker’s location via GPS and alerts their manager if they don’t check-in within a specified time….
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Thirteen Group selects Orchard for iPaCs
Orchard has won a large project from the Thirteen Group, the north-east of England’s largest housing group, to deliver an integrated property and customer system (iPaCs) to support the group’s drive towards improving efficiency and managing costs. The Thirteen Group was formed following a merger of Fabrick Housing Group and the Vela Group in April…
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