MHS Homes’ head of ICT, Nick Hadley, reports on how the launch of the housing provider’s 2015-18 strategic plan highlights its ambitions to use process automation to enhance the tenant experience and make cost savings. Its key objective is to be financially fit and lean by implementing procurement practices that deliver better control and contribute…
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Customer Management
Plus Dane offers Looking Local apps
Looking Local has completed the development of two new apps supporting health and financial wellbeing for Plus Dane tenants, encompassing both Plus Dane’s various housing services as well as complementary services from external government agencies. In addition to services such as repairs reporting, paying rent and requesting appointments, Plus Dane’s new digital solution provides support…
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Dealing with welfare reform at Golden Gates
Peter Fitzhenry is managing director of Golden Gates Housing Trust. The introduction of the bedroom tax and universal credit as components of the government’s welfare reform programme, for which Warrington was a Pathfinder, was widely predicted to increase rent arrears and voids, leading to substantial losses in revenue for Golden Gates Housing Trust. The housing…
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Thurrock’s tenants to self-serve with Northgate
Northgate Public Services has won a five-year contract with Thurrock Council for a suite of web portal services to support the council’s tenants. The Northgate Housing product suite will provide a council-wide online portal, from day-to-day housing management and repairs functions to self-service and mobile working. The system is intended to minimise data duplication and…
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AmicusHorizon improves tenant experience with Firmstep
AmicusHorizon is transforming its tenant services by deploying Firmstep’s Customer Experience Platform to provide digital services, automate interactions with tenants and drive future digital service provisions. Using Firmstep’s Self and Forms solutions, the housing provider is giving tenants a personalised portal with a single sign-in access point for all customer services. Tenants can update their…
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Liverpool Mutual Homes goes live with Redfern
Liverpool Mutual Housing is now using Redfern’s new Trips web portal to give its tenants round-the-clock access to arrange emergency accommodation. The housing provider is also using the same solution as a one-stop shop to buy and track its staff’s business travel. Amanda Sartorius-Jones, procurement officer, Liverpool Mutual Homes, said, “The system will improve LMH’s…
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