Housing Partners has extended its support for the Rental Exchange, a partnership between Experian and Big Issue Invest. Inclusion of rental payment data in the Rental Exchange enables tenants with good payment records to build a stronger credit history and helps boost their credit scores in the same way that mortgage-holders currently enjoy. Jonathan Westley,…
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Customer Management
Using IT automation to personalise customer calls
Relationships matter to us. How we interact with others and with the world around us is important. Where we have a relationship, it is important that we feel valued and the same applies when we talk to organisations about personal matters. Aside from health, our homes are the most personal things to us. So when…
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Multi-channel services from EMH Group with Enghouse Interactive
EMH Group is coordinating its tenant services capabilities using software from Enghouse Interactive, in partnership with Montal and 5i. The Enghouse Interactive Communications Centre (EICC) software is now being used by 80 customer service advisors at EMH. The EICC software provides EMH with multi-channel options for both inbound and outbound communications, mainly covering online, email…
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The Technology of Caring
Cloudview is a ground-breaking cloud-based visual surveillance system, which aims to provide cost-effective visual protection of people, property and assets. Commercial enterprises have been quick to catch on to its potential, from utility companies who want to protect remote assets to major retailers safeguarding their brands. However, the most positive response we have seen has…
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Free wi-fi for Stockport tenants
Stockport Homes has partnered with CommunityUK.net to launch ‘WiFi@3S’, a free wi-fi pilot service for tenants in three of its high-rise blocks in Stockport. Helen McHale, chief executive, Stockport Homes, said, “This pilot project is a new step in our efforts to include more of our tenants in the digital revolution, and make sure everyone…
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Orchard helps Saxon Weald improve tenant communications
Saxon Weald is extending its use of software from Orchard to implement a new CRM system. The new system will build on Saxon Weald’s existing Orchard software to avoid the need to develop complicated interfaces and wherever possible re-using screens that its staff are already familiar with. The focus of the project was to improve…
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