Grand Union Housing Group has completed the joint development of a new tenant self-service portal with Astun Technology on behalf of its Aragon Housing and South Northants Homes subsidiaries. Graeme Gould, information and telecommunications coordinator, Grand Union Housing Group, said, “With most government services already online or moving online, we felt that we needed to…
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Customer Management
Mobile working 2.0
Housing Technology interviewed mobile working experts from 1st Touch, Incom Business Systems, Intercity Telecom and Waterstons on the new wave of mobile working practices, their predictions for the future and merits of the different technology platforms. It is safe to say that the use of mobile devices such as smartphones and tablets, is now well…
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Family Mosaic signs up for Digital Log Books for new tenants
Family Mosaic is giving its new tenants access to Etive’s Digital Log Book service to encourage their social and financial progression during their five-year, fixed-term tenancies. During their first probationary year, Family Mosaic’s new tenants are asked to sign up to an action plan which sets out what they will do to progress into work,…
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CRM options in housing
In order to deliver consistently excellent customer service, the social housing sector is increasingly turning to contact, case and customer management systems. The traditional housing management systems offer varying levels of customer management within or alongside their core functionality. We also have access to purpose-built CRM, systems such as Kana Lagan Enterprise and Microsoft Dynamics…
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L&Q spends £168,000 on digital inclusion
L&Q plans to help 750 of its tenants across 18 London boroughs to get online through the launch of a three-year, volunteer-led digital inclusion programme costing around £168,000. The programme will help L&Q tenants with little or no experience of computers to become proficient and get online with 3,000 one-to-one learning sessions. L&Q’s partner, Digital…
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Orbit launches real-time tenant feedback
Orbit Group has reported that it is launching the social housing sector’s first real-time tenant feedback system. The real-time system is being implemented by Rant & Rave, a provider of SaaS-based customer engagement solutions. The Rant & Rave system will ask tenants for feedback via text message, voice message or email. This feedback is uploaded…
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