Radian Group has implemented a new CRM system from Advanced ConsultCRM to support its strategy for growth. The contract follows Advanced’s recent acquisition of Goldcrest Solutions and its Microsoft Dynamics-based CRM products for housing. The Goldcrest solution now gives Radian a single and accurate view of its 42,000 tenants and enables it to resolve more…
Better services at Radian with Advanced ConsultCRMRead More →
Customer Management
Top service from Nottingham On Call
Nottingham City Homes’ Nottingham On Call service has retained its accreditation from the Telecare Services Association. Nottingham On Call is a 24-hour emergency response service for NCH tenants, plus those from other housing organisations, who sign up for the service. It works through a telephone link to a Nottingham-based call centre and allows tenants who…
Top service from Nottingham On CallRead More →
Looking Local supports universal credit self-service
In the light of the introduction of universal credit, Looking Local is helping more than 100 housing providers and local authorities to publish key information about benefits and jobs online, at the same as giving the widest possible digital access to claimants who are moving across to the new benefits system. Looking Local’s solutions provide…
Looking Local supports universal credit self-serviceRead More →
CHI brings affordable IT to tenants
The Connected Housing Initiative has just launched a new web resource to help housing providers find the right hardware, software and web connectivity solutions for their tenants. The CHI is a collaboration of 13 housing providers working with the Government Digital Service, National Housing Federation and digital skills provider, Digital Unite. Their aim is to…
CHI brings affordable IT to tenantsRead More →
Orbit’s DI success
Working in partnership with CommunityUK, Orbit Group has installed free wi-fi in 20 of its sheltered and supported schemes across the country to help its tenants get online. Since then, over 400 users have accessed service more than 21,000 times in the first six months. After the six-month pilot, Orbit reported that social return on…
Orbit’s DI successRead More →
Academic report cites ongoing risks of UC
A report from Sheffield Hallam University suggests that housing providers could face huge financial problems because their IT systems simply aren’t ready for the introduction of universal credit, with some housing providers unable to access even the most basic data on their tenants. The independent study, carried out by the university on behalf of Housing…
Academic report cites ongoing risks of UCRead More →
