SCC has just won a two-year hosting contract from the Department for Work and Pensions for its internal universal credit infrastructure. The DWP will maintain intelligence, development and operational support for the applications and operating system suite, while G-Cloud partner SCC will provide and support the infrastructure. The SCC infrastructure is intended to ensure that…
SCC wins DWP hosting contract for universal creditRead More →
Customer Management
Nottingham Community Housing Association unlocks access with Intratone
Nottingham Community Housing Association is one of the first UK housing providers to use a new, hi-tech door-entry system. Tenants in 20 flats at a converted warehouse can now lock and unlock their doors remotely with their smartphones. Using technology from Intratone, the aim of the pilot project is to improve access to each flat…
Nottingham Community Housing Association unlocks access with IntratoneRead More →
Habinteg continues i-stay@home trial
Habinteg Housing in south London is leading the pan-European i-stay@home project in the UK with partners from France, Germany, Holland and Belgium. Its disabled tenants are testing high-tech solutions aimed at making everyday tasks easier for older and disabled people. 180 tenants across Europe are trying out a range of gadgets and judging their usefulness,…
Habinteg continues i-stay@home trialRead More →
Invu upgrades to Bournville’s EDM
Bournville Village Trust has upgraded its Invu electronic document management system to improve workflows between its departments and provide faster and more accurate responses to tenants’ queries. The upgrade process included hundreds of thousands of documents, including tenancy agreements, invoices, internal repayments, architectural drawings and scanned information being transferred in just one week. Carl Fowler,…
Invu upgrades to Bournville’s EDMRead More →
RHP transforms services with Advanced ConsultCRM
Richmond Housing Partnership has transformed its customer service levels by implementing a CRM solution from Advanced ConsultCRM. Microsoft Dynamics CRM is now being used to provide same-day response levels to more than 400 payment and maintenance queries handled by RHP’s 60 customer support staff every week. Microsoft Dynamics CRM was rolled out at first to…
RHP transforms services with Advanced ConsultCRMRead More →
Optevia and Dynamics CRM at Town & Country Housing
Town & Country Housing Group has chosen CRM specialist Optevia to implement Microsoft’s Dynamics CRM software alongside Optevia’s own Social Housing Essentials to improve the quality of its interactions with tenants. Dynamics CRM from Optevia is expected to increase tenant satisfaction and enable Town & Country Housing’s front-line staff to resolve 80 per cent of…
Optevia and Dynamics CRM at Town & Country HousingRead More →