Nottingham City Homes’ Nottingham On Call service has retained its accreditation from the Telecare Services Association. Nottingham On Call is a 24-hour emergency response service for NCH tenants, plus those from other housing organisations, who sign up for the service. It works through a telephone link to a Nottingham-based call centre and allows tenants who…
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Customer Management
Looking Local supports universal credit self-service
In the light of the introduction of universal credit, Looking Local is helping more than 100 housing providers and local authorities to publish key information about benefits and jobs online, at the same as giving the widest possible digital access to claimants who are moving across to the new benefits system. Looking Local’s solutions provide…
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CHI brings affordable IT to tenants
The Connected Housing Initiative has just launched a new web resource to help housing providers find the right hardware, software and web connectivity solutions for their tenants. The CHI is a collaboration of 13 housing providers working with the Government Digital Service, National Housing Federation and digital skills provider, Digital Unite. Their aim is to…
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Orbit’s DI success
Working in partnership with CommunityUK, Orbit Group has installed free wi-fi in 20 of its sheltered and supported schemes across the country to help its tenants get online. Since then, over 400 users have accessed service more than 21,000 times in the first six months. After the six-month pilot, Orbit reported that social return on…
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Academic report cites ongoing risks of UC
A report from Sheffield Hallam University suggests that housing providers could face huge financial problems because their IT systems simply aren’t ready for the introduction of universal credit, with some housing providers unable to access even the most basic data on their tenants. The independent study, carried out by the university on behalf of Housing…
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SCC wins DWP hosting contract for universal credit
SCC has just won a two-year hosting contract from the Department for Work and Pensions for its internal universal credit infrastructure. The DWP will maintain intelligence, development and operational support for the applications and operating system suite, while G-Cloud partner SCC will provide and support the infrastructure. The SCC infrastructure is intended to ensure that…
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