In order to deliver consistently excellent customer service, the social housing sector is increasingly turning to contact, case and customer management systems. The traditional housing management systems offer varying levels of customer management within or alongside their core functionality. We also have access to purpose-built CRM, systems such as Kana Lagan Enterprise and Microsoft Dynamics…
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Customer Management
L&Q spends £168,000 on digital inclusion
L&Q plans to help 750 of its tenants across 18 London boroughs to get online through the launch of a three-year, volunteer-led digital inclusion programme costing around £168,000. The programme will help L&Q tenants with little or no experience of computers to become proficient and get online with 3,000 one-to-one learning sessions. L&Q’s partner, Digital…
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Orbit launches real-time tenant feedback
Orbit Group has reported that it is launching the social housing sector’s first real-time tenant feedback system. The real-time system is being implemented by Rant & Rave, a provider of SaaS-based customer engagement solutions. The Rant & Rave system will ask tenants for feedback via text message, voice message or email. This feedback is uploaded…
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Better services at Radian with Advanced ConsultCRM
Radian Group has implemented a new CRM system from Advanced ConsultCRM to support its strategy for growth. The contract follows Advanced’s recent acquisition of Goldcrest Solutions and its Microsoft Dynamics-based CRM products for housing. The Goldcrest solution now gives Radian a single and accurate view of its 42,000 tenants and enables it to resolve more…
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Top service from Nottingham On Call
Nottingham City Homes’ Nottingham On Call service has retained its accreditation from the Telecare Services Association. Nottingham On Call is a 24-hour emergency response service for NCH tenants, plus those from other housing organisations, who sign up for the service. It works through a telephone link to a Nottingham-based call centre and allows tenants who…
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Looking Local supports universal credit self-service
In the light of the introduction of universal credit, Looking Local is helping more than 100 housing providers and local authorities to publish key information about benefits and jobs online, at the same as giving the widest possible digital access to claimants who are moving across to the new benefits system. Looking Local’s solutions provide…
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