Wheatley Group has completed the implementation of a new CRM and master data management infrastructure that gives it a single view of each of its tenants across its four operating companies (including Glasgow Housing Association) and its external partners. Based on VisionWare’s MultiVue system, the housing group can now ensure that all of its disparate…
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Customer Management
Front-line support with Axonex and Enghouse Interactive
With the introduction of welfare reforms, most housing providers are reporting an increase in queries from tenants wanting to know how the changes will affect them, adding to the workloads of customer service teams. Axonex has reported on how more than 40 housing providers in the UK are using Enghouse Interactive’s technology to stream, prioritise…
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Abritas launches ‘swapandmove’ online service
A new service from Abritas to help tenants to swap their homes went live in October. Tenants can now register on www.swapandmove.co.uk to advertise their home for swapping with another tenant. They can then search for suitable swaps and contact other tenants to arrange a mutual exchange. Swapandmove helps tenants to exchange their homes both…
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Building an award-winning website at Paragon Community Housing
Paragon Community Housing Group has recently won the 2014 National Housing award for Best Digital Marketing for achievements that are centred on its new website. Hannah Elford, Paragon’s design and communications manager, explains how they are making the first steps in a digital journey. We needed to revitalise our online presence and expand our digital…
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MPLSystems launches IntelligentResponse
MPLSystems has launched IntelligentResponse to help housing providers handle the increasing volume of incoming messages from the growth in web chats, social media, mobile apps and email. The software supports the blending of automated and assisted responses, resulting in up to 60 per cent of messages being handled automatically. IntelligentResponse uses text analytics technologies to…
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Derby Homes opts for Clearview’s customer engagement suite
Derby Homes has deployed Clearview’s customer engagement suite of software. Paul Cole, Derby Homes’ customer engagement officer, explains the thinking behind the decision to implement Clearview and the challenges faced by the resident involvement team. What are your resident involvement challenges? As a result of a council review of housing services in 2013, resident involvement…
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