Wales & West Housing is rolling out a Cisco Meraki-based free wi-fi network spanning 120 locations across Wales. Richard Troote, head of ICT, Wales & West Housing, said, “The government’s digital inclusion strategy, which aims to get 90 per cent of the UK population online digitally capable by 2020, is very relevant to us. Almost…
Country-wide wi-fi from Wales & West with Cisco MerakiRead More →
Customer Management
Tinder Foundation wins government digital inclusion contract
A contract with the Department for Business, Innovation and Skills for a digital inclusion programme has been won by the Tinder Foundation. The Future Digital Inclusion programme is part of the government’s plan to support people in the hardest to reach communities in England, enabling them to develop online skills and access government services and…
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Baker Tilly warning on welfare reform
According to consultants Baker Tilly, while the impact of welfare reform on the social housing sector has so far been less significant than expected, housing providers should still be wary of downgrading the risks. The company’s benchmarking survey of 70 housing providers to assess the impact of welfare reforms found that the average rent arrears…
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Omni-channel communications in housing
Housing Technology interviewed experts on omni-channel communications from Arena Partnership, Mplsystems and Omfax about how housing providers can use integrated communications to improve their operational performance and reduce their costs at the same time as providing better and personalised services to tenants. Multi-channel or omni-channel? It is first worth distinguishing between multi-channel and omni-channel communications…
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Clearview data mapping & reporting at Victory Housing
Earlier this year, Clearview completed a comprehensive data mapping and reporting project at Victory Housing Trust, including the implementation of its business intelligence and reporting suite of software. The aim of the project was improve the speed, transparency and accuracy of Victory’s corporate and operational reporting to support service improvements and achieve ‘top 10 per…
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Civica web services & digital inclusion at Longhurst
Longhurst Group’s senior project manager for business improvement, Gavin Black, reports on their experiences as one of the first users of Civica’s web services to create a bespoke tenant portal. The sector is awash with tales of welfare reform and tenant support, and barely a meeting goes by where value for money isn’t identified as…
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