Smart meters are the future of domestic energy management, with the UK government committing to roll them out into every UK household by 2020. Bill Bullen, managing director of smart metering energy provider Utilita Energy, believes the key to success is in educating people about the benefits gained from using a smart meter, a model…
Changing behaviours with smart metersRead More →
Customer Management
Delivering the right channels
A key part of updating RHP’s five-year strategy was understanding the needs of our existing and future customers so we could tailor our services accordingly. We conducted two customer-profiling surveys and gained some really good insights; over a third of customers responded and we were able to identify our demographic breakdown, which helped us think…
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Experian and Capita accelerate Rental Exchange project
Experian has partnered with Capita’s software services business to make it easier to collect and share rental data from social housing providers in order to improve tenants’ credit records. Capita is the first software provider to support the Rental Exchange project, the scheme driven by Big Issue Invest and Experian to help the social housing…
Experian and Capita accelerate Rental Exchange projectRead More →
Hitting the red button for UC with Looking Local
Widening access to universal credit content across a range of digital devices is proving popular with claimants and helping to boost digital skills, with around 15,000 hits a month since it launched in October 2013, according to digital content provider Looking Local. People have used interactive TV, smartphone apps and social media to access universal…
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Bridging the digital divide
Sanctuary Group’s digital communities programme has been launched to teach residents the benefits of digital technology and is opening up a world of new learning opportunities for residents across the country. The national programme has already helped 300 residents in more than 40 schemes by providing access to the internet and computer equipment, as well…
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Digital log books for Birmingham tenants
Birmingham City Council is transforming the way it delivers services to new tenants as part of its approach to get people ready for the introduction of the government’s welfare changes and the accompanying digital-by-default agenda. The first objective was to ‘channel shift’ people from face-to-face meetings and telephone calls to online using a digital-by-default approach…
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