First Wessex Housing is working with local partners in Hampshire to address the digital divide by giving people low cost computers to buy, free in-store internet access, and providing job seekers with work experience and volunteering opportunities. The Aldershot-based TechStart project, supported by Rushmoor Borough Council, Rushmoor Schools Plus, Job Centre Plus and Future World…
First Wessex’s low-cost computers & free web accessRead More →
Customer Management
Getting ready for universal credit
Carrying on from our article on universal credit in March 2013, Housing Technology is taking another look at how housing providers and their suppliers are addressing the introduction of universal credit. Introducing UC for housing providers The introduction of universal credit to housing providers’ tenants is almost certain to increase both the total financial volume…
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Reducing on customer effort
Sir – Most businesses need to respond to the ever-increasing demands to deliver services ‘on the go’ to support customers’ busy lifestyles and their increasing reliance on and love affair with technology. Housing is having to respond to this evolution as welfare reform ups the ante around digital inclusion. At Home Group, we know we…
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Collaborative relationship management with Gentoo and Orchard
Orchard and Gentoo Group are using their shared experiences to develop a new Sales CRM system, built by Orchard from the ground up, to enable both organisations to understand their customers better and to sell their growing range of products and services. For both North Eastern organisations, effective CRM is becoming more important in a…
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Arena launches Tracker Suite 2014
Arena Partnership is releasing a new version of its Tracker Suite software for tenant interaction, resident profiling, satisfaction surveys and community intervention programmes. Key developments and enhancements in Tracker 2014 include personalised screens so users can focus on the functions they need, access via PC, laptop, tablet or smartphone, quick-view dashboards for easier data access,…
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Optevia wins Dynamics CRM deal at A2Dominion
A2Dominion Group has selected Optevia to implement Microsoft Dynamics CRM across its entire property sales and marketing department. The housing provider previously used an old database and spreadsheets to capture and share data. This was both limiting in terms of collaboration and business intelligence. A2Dominion therefore decided to buy a new CRM system to provide…
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