A key part of updating RHP’s five-year strategy was understanding the needs of our existing and future customers so we could tailor our services accordingly. We conducted two customer-profiling surveys and gained some really good insights; over a third of customers responded and we were able to identify our demographic breakdown, which helped us think…
Delivering the right channelsRead More →
Customer Management
Experian and Capita accelerate Rental Exchange project
Experian has partnered with Capita’s software services business to make it easier to collect and share rental data from social housing providers in order to improve tenants’ credit records. Capita is the first software provider to support the Rental Exchange project, the scheme driven by Big Issue Invest and Experian to help the social housing…
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Hitting the red button for UC with Looking Local
Widening access to universal credit content across a range of digital devices is proving popular with claimants and helping to boost digital skills, with around 15,000 hits a month since it launched in October 2013, according to digital content provider Looking Local. People have used interactive TV, smartphone apps and social media to access universal…
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Bridging the digital divide
Sanctuary Group’s digital communities programme has been launched to teach residents the benefits of digital technology and is opening up a world of new learning opportunities for residents across the country. The national programme has already helped 300 residents in more than 40 schemes by providing access to the internet and computer equipment, as well…
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Digital log books for Birmingham tenants
Birmingham City Council is transforming the way it delivers services to new tenants as part of its approach to get people ready for the introduction of the government’s welfare changes and the accompanying digital-by-default agenda. The first objective was to ‘channel shift’ people from face-to-face meetings and telephone calls to online using a digital-by-default approach…
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First Wessex’s low-cost computers & free web access
First Wessex Housing is working with local partners in Hampshire to address the digital divide by giving people low cost computers to buy, free in-store internet access, and providing job seekers with work experience and volunteering opportunities. The Aldershot-based TechStart project, supported by Rushmoor Borough Council, Rushmoor Schools Plus, Job Centre Plus and Future World…
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