Salix Homes is now using SmartVoice ViewPoint, a customer feedback system from Sinclair Voicenet, in order to get a better understanding of tenant satisfaction levels and improve services to tenants. The system is being paid for on a per-survey basis, without requiring any capital expense. Replacing the manual, paper-based surveys used in the past by…
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Customer Management
Do you know who you spoke to before?
Simon Stackhouse from BancTec explains why good case management can be the key to happy families in social housing. Managing and assigning social housing has always been a socially- and politically-charged task. With continued money saving and lengthy decision-making processes, an effective case management system is critical. Injustices and failed complaints procedures within social housing…
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Solihull Community Housing joins the Rental Exchange
Solihull Community Housing has signed up to sharing information on its tenants’ rental payments with the Rental Exchange, a partnership between Experian and Big Issue Invest. By sharing information on how its tenants pay their rent, Solihull Community Housing will be able to assist in strengthening the credit histories of over 10,000 tenants, helping them…
Solihull Community Housing joins the Rental ExchangeRead More →
Trident wins InMotion award for digital inclusion
Trident Social Investment Group was awarded ‘project of the year’ at the recent InMotion event run by Kirona and Xmbrace DRS for its ‘digital by design’ DI programme. The other housing providers short-listed for the award included CityWest Homes, Coastline Housing and Town & Country Housing Group. Trident reported that it had faced many challenges…
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Trident deploys CGFirst Board Portal on iPads
Trident Social Investment Group has continued to roll out its green and paperless strategy by moving its board meetings to the cloud using CGFirst. Trident has reduced its paper output by 100s of reams a month by introducing Apple iPads to the boardroom. Using CGFirst has halved the time it takes Trident’s administrative staff to…
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Wales & West’s free wi-fi with Meraki and BT
Wales & West Housing, in collaboration with Meraki and British Telecom, recently reached its first milestone in deploying its free tenant wi-fi project powered by Meraki wireless access points. So far, six networks comprising 34 MR12 access points have been installed in both North and South Wales, providing connections for over 250 separate devices. The…
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