Around 4,000 Home Group tenants in London have been offered the chance to switch to Utilita Energy, with the installation of a free smart meter to help them monitor and reduce their electricity and gas consumption. Similar projects with other housing providers have enabled tenants to save up to £40 each on their annual bills….
Home Group tenants get Utilita smart metersRead More →
Customer Management
Cairn Housing chooses Netcall for customer engagement
Cairn Housing Association has signed a five-year agreement with Netcall to manage its end-to-end customer engagement process using Netcall’s Liberty platform which includes email, SMS messaging, web chat and social media integrated with CRM software. By partnering with Netcall, Cairn hopes to rethink how it communicates with tenants. The housing provider’s goal is to ensure…
Cairn Housing chooses Netcall for customer engagementRead More →
Business Systems & Red Box Recorders introduce PCI-compliant call recording at Hexagon Housing
As part of its plan to improve how it handles over 1,500 inbound calls per week, Hexagon Housing engaged Business Systems to install Red Box Recorders’ Quantify system for call recording. The system includes PCI-compliant functionality to deal with card payments made over the phone. The call-recording system was installed and operational within eight weeks…
Business Systems & Red Box Recorders introduce PCI-compliant call recording at Hexagon HousingRead More →
Changing behaviours with smart meters
Smart meters are the future of domestic energy management, with the UK government committing to roll them out into every UK household by 2020. Bill Bullen, managing director of smart metering energy provider Utilita Energy, believes the key to success is in educating people about the benefits gained from using a smart meter, a model…
Changing behaviours with smart metersRead More →
Delivering the right channels
A key part of updating RHP’s five-year strategy was understanding the needs of our existing and future customers so we could tailor our services accordingly. We conducted two customer-profiling surveys and gained some really good insights; over a third of customers responded and we were able to identify our demographic breakdown, which helped us think…
Delivering the right channelsRead More →
Experian and Capita accelerate Rental Exchange project
Experian has partnered with Capita’s software services business to make it easier to collect and share rental data from social housing providers in order to improve tenants’ credit records. Capita is the first software provider to support the Rental Exchange project, the scheme driven by Big Issue Invest and Experian to help the social housing…
Experian and Capita accelerate Rental Exchange projectRead More →
