As survey after survey shows the changing demographics of internet access among tenants and the different ways they do so, it is becoming apparent that for many younger tenants, their smartphone is the internet and that they feel no need for any other devices to access the internet. Furthermore, ‘Generation Y’ is much more likely…
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Customer Management
DWP funds digital housing solution
DWP funding has helped to develop a new website, www.letshelpyou.co.uk, to enable tenants to move to more affordable accommodation in the private rental sector. The LetsHelpYou service was piloted across five West Yorkshire local authorities in February 2012 and now has a network of over 20 local authorities, with more in the pipeline. Over 16,000…
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Key contact trends in 2014 from Echo
Echo Managed Services, a provider of multi-channel contact services, has highlighted what it considers the five key customer contact challenges for public sector organisations in 2014. While embracing the requirement for online self-service and the increased application of multi-channel, mobile and social technologies, Echo believes that 2014 will also see a re-focusing on the importance…
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Viridian launches free IT training with Student@Home
Viridian Housing has started a partnership with London-based IT training company Student@Home and the charity U Can Do IT to provide free internet training to 300 Viridian residents over the age of 50 in an effort to combat social isolation. The project is reported to be costing around £80,000. The project follows the successful completion…
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Castle Vale residents get free wi-fi from CommunityUK.net
Over 200 residents in Castle Vale, Birmingham to date have signed up to a new scheme to help them get online and get to grips with the internet, thanks to a pilot project led by Castle Vale Community Housing Association and CommunityUK.net and supported by Birmingham City Council’s ‘Digital Birmingham’ team. Peter Richmond, chief executive,…
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Trident Housing’s successful digital inclusion
As part of the company’s digital inclusion strategy, Trident Housing’s ICT team has delivered state-of-the-art facilities which support some of the most vulnerable people living in supported and general needs accommodation across the Midlands. Working with stakeholders including some of the residents themselves, the Trident team ensured that the computer facilities were suitable; technical requirements…
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