Selwood Housing has embarked on a pilot project with Aico to install the company’s HomeLink environmental sensors and gateways in 100 of its properties. Monitoring environmental conditions for improved living The primary goal of Selwood Housing’s pilot project was to enhance its customers’ well-being by leveraging advanced IoT technology to monitor and manage environmental conditions…
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Customer Management
Editor’s Notes
Variety, imagination, rigour & determination We’ve just completed the first round of judging the inaugural Housing Technology Awards 2024 before the entries are reviewed by our external panel of judges. Without going into the details of individual entries, the awards’ entries are a true showcase of both the breadth and depth of technology-based innovation and…
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Latest TSM results from Housemark
New research from Housemark shows the mid-year results of tenant satisfaction measures (TSMs) in England for 2023 encompassing the aggregated TSMs from around 200 housing providers. Tenants’ overall satisfaction has continued to fall, from 85 per cent (2018/19) to 76 per cent (2022/23) and further down to 72 per cent after six months of the…
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Manningham Housing’s WhatsApp bot
Manningham Housing Association has launched a WhatsApp bot to boost around-the-clock assistance for its tenants. The application is designed to answer common questions relating to MHA’s services including rent payments, repair requests and other tenant support via a real-time automated conversational experience. Carolina Padovezi de Oliveira, corporate project manager, Manningham Housing, said, “The launch of…
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Actions speak louder than words – Soha Housing & Housing Insight
Housing Insight wanted to make sure its standards of service matched up to the words in its marketing materials – so it asked a customer, Soha Housing, to evaluate its experience with Housing Insight’s PanConnect self-service app. Housing Insight marketing says: Our goal is to work closely with our customers… Soha Housing’s response: We were…
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Taking complaints seriously
New volumes of complaints to the Housing Ombudsman show how vital it is to meet residents’ expectations quickly. The Housing Ombudsman recently published its latest statistics on complaints in 2022/23. These outlined a huge spike in maladministration findings compared with previous years; for the first time, over 5,000 complaints were escalated for formal investigation, representing…
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