WM Housing Group has signed a two-year contract with Social Telecoms to provide mobile phones for the business and help with their digital inclusion strategy. As part of the deal, Social Telecoms has given £5,000 towards WM Housing’s digital inclusion project, to help its tenants get online using kiosk computer terminals in the group’s offices…
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Customer Management
Digital inclusion guide from Carnegie Trust
The Carnegie UK Trust has launched a seven-step guide to digital inclusion aimed at local authorities, housing providers and other public- and voluntary-sector organisations, providing an easy-to-use toolkit for them to help get people online. The report showcases six different approaches used to encourage people online in Liverpool, Glasgow, Leeds, Sunderland, Wiltshire and Fife. These…
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Housing 21’s £15m partnership with CarelineUK and Cirrus
Housing 21 has signed a 10-year contract with a combined value of £15 million with Cirrus (£11m) and CarelineUK (£4m) for the supply, installation and maintenance of Housing 21’s warden call and door entry systems, including a full new build programme, and emergency alarm monitoring for over 24,000 connections.
SMAC your IT up
With the combination of social media, mobile, big data analytics and cloud (SMAC) gaining wider awareness as being possibly the next wave of technology, Housing Technology interviewed SMAC exponents from Caltech IT, Ciber and Clearview Systems about how SMAC could be used by housing providers. What is SMAC? Most housing providers have already adopted at…
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Merlin Housing recording success with Red Box
As part of its strategy of ensuring that all tenant communications are clear, easy to understand and free of jargon, Merlin Housing Society identified voice recording as a means of monitoring operational performance and training its staff, with Red Box Recorders in partnership with NG Bailey being selected as system providers. In March 2013, Red…
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Too cool for school
As survey after survey shows the changing demographics of internet access among tenants and the different ways they do so, it is becoming apparent that for many younger tenants, their smartphone is the internet and that they feel no need for any other devices to access the internet. Furthermore, ‘Generation Y’ is much more likely…
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