Orchard and Gentoo Group are using their shared experiences to develop a new Sales CRM system, built by Orchard from the ground up, to enable both organisations to understand their customers better and to sell their growing range of products and services. For both North Eastern organisations, effective CRM is becoming more important in a…
Collaborative relationship management with Gentoo and OrchardRead More →
Customer Management
Arena launches Tracker Suite 2014
Arena Partnership is releasing a new version of its Tracker Suite software for tenant interaction, resident profiling, satisfaction surveys and community intervention programmes. Key developments and enhancements in Tracker 2014 include personalised screens so users can focus on the functions they need, access via PC, laptop, tablet or smartphone, quick-view dashboards for easier data access,…
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Optevia wins Dynamics CRM deal at A2Dominion
A2Dominion Group has selected Optevia to implement Microsoft Dynamics CRM across its entire property sales and marketing department. The housing provider previously used an old database and spreadsheets to capture and share data. This was both limiting in terms of collaboration and business intelligence. A2Dominion therefore decided to buy a new CRM system to provide…
Optevia wins Dynamics CRM deal at A2DominionRead More →
Salix Homes takes on SmartVoice ViewPoint
Salix Homes is now using SmartVoice ViewPoint, a customer feedback system from Sinclair Voicenet, in order to get a better understanding of tenant satisfaction levels and improve services to tenants. The system is being paid for on a per-survey basis, without requiring any capital expense. Replacing the manual, paper-based surveys used in the past by…
Salix Homes takes on SmartVoice ViewPointRead More →
Do you know who you spoke to before?
Simon Stackhouse from BancTec explains why good case management can be the key to happy families in social housing. Managing and assigning social housing has always been a socially- and politically-charged task. With continued money saving and lengthy decision-making processes, an effective case management system is critical. Injustices and failed complaints procedures within social housing…
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Solihull Community Housing joins the Rental Exchange
Solihull Community Housing has signed up to sharing information on its tenants’ rental payments with the Rental Exchange, a partnership between Experian and Big Issue Invest. By sharing information on how its tenants pay their rent, Solihull Community Housing will be able to assist in strengthening the credit histories of over 10,000 tenants, helping them…
Solihull Community Housing joins the Rental ExchangeRead More →
