Liquid Voice has helped Cheshire West & Cheshire Council to streamline its call-handling procedures and improve accessibility to council services. The £45,000 CTI project is linking the council’s existing CRM and PABX systems. The council receives more than 500,000 calls each year, with a target of answering each call within 20 seconds by one of…
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Customer Management
A2Dominion signs up with Student@Home
As part of the government’s Digital Deal, A2Dominion was awarded £40,000 of ‘match funding’ to help around 1,300 tenants get online through its Digital DIY project. As well as delivering a ‘train the trainer’ programme to create a network of staff and volunteer mentors who will support tenants in getting online, A2Dominion is working with…
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Housing Technology 2014: Simon Weston OBE and George Clarke – architect & tv presenter to give keynote presentations
Housing Technology is delighted to announce that Simon Weston OBE and George Clarke will be giving the keynote presentations at the Housing Technology 2014 conference and executive forum on 26-27 February 2014. George Clarke, architect & tv presenter George is the presenter of several very successful series for television, including Channel 4’s Restoration Man and…
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Christmas lists
The ‘C’ word has crept into the November issue of Housing Technology but with good reason. As we approach the beginning of 2014, which ‘must-have’ technologies will be on your Christmas list and what New Year resolutions will you make and try to keep? While most housing providers have adopted mobile working to greater or…
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Digital Champions Network for digital inclusion in housing
With serendipitous timing, on the day of Housing Technology’s ‘Reform IT 2013’ event at the BT Tower in September, a new Digital Champions Network for Housing was launched to help housing providers support their residents to get online and extend their digital skills before the introduction of universal credit. Ten housing providers representing a combined…
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Tunstall telecare at Cross Keys Homes
Cross Keys Homes has chosen Tunstall to implement an advanced telecare system as part of its new Extra Care facility in Peterborough. Opening next year, the new £9.9m facility will offer retirement and sheltered housing that has been designed to provide older residents with fully managed on-site support. The 79-apartments will have Tunstall’s Communicall Vi…
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