To help housing providers become more digitally inclusive, ROCC Computers has launched its Uniclass Tenant Portal which enables them to offer tenants a full online repair logging and enquiry system. Uniclass Tenant Portal can be integrated into housing providers’ existing websites and customised to ensure it is familiar to tenants. The portal translates on screen…
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Customer Management
Remote control Riverside
Riverside is piloting a new service that will help tenants save money by controlling their central-heating boilers remotely. Tenants will be able to send a message from their smartphone to switch the boiler on or off and adjust their heating temperature from outside the home. The device also provides humidity readings to encourage families to…
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OpinionWise launches tenant dialogue portal
OpinionWise has developed its new OurHousing online service to help housing providers and tenants share their experiences with the aim of improving services. Anybody with an experience of a housing provider’s property can tell their story online and engage in dialogue with others around it. Housing providers can also reply and benefit from new insights,…
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One year on – Netcall completes integration with Serengeti Systems
A year on from its acquisition of Serengeti Systems, Netcall has completed the integration of the Serengeti expertise with Netcall’s enterprise content management capabilities to address the company’s wider proposition of seamless end-to-end customer engagement. Netcall has also just launched a number of new modules for the housing sector, including modules for anti-social behaviour (ASB),…
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Together Housing consolidates service centres with mplsystems
Together Housing Group has deployed a next-generation contact centre system from mplsystems. The new intelligentDesktop is intended to optimise the performance of the Together Housing customer services team that manages around 35,000 homes across its five contact centres. Together Housing handles customer service calls for ten different social housing brands. By using intelligentDesktop, the group’s…
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Omni-channel or omni-shambles?
Housing providers are increasing talking about adopting a multi-channel communications strategy, but how should it be done, what are the benefits to tenants and housing providers, and are the IT suppliers ready with the right solutions? Housing Technology interviewed a panel of multi-channel experts to find out their views. Most housing providers already have multiple…
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