Following Flagship Housing’s work in 2012 to redevelop its web presence with help from its long-term partner VerseOne and its VerseOne content management system, it has since launched an informational website (www.rftrepairs.com) for its new in-house repairs service and also carried out a complete redesign of its customer website. The housing provider wanted to remain…
HTML5 web for Flagship Housing with VerseOneRead More →
Customer Management
Getting Westminster residents connected with Community Fibre
Community Fibre is installing fibre-optic cabling to 1,000 homes in London’s Westminster area as part of a pilot project to support digital inclusion among Westminster City Council’s housing residents. By working with Westminster City Council and its ALMO CityWest Homes, Community Fibre’s installation is being carried out at no cost to residents or the council….
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Credit boost for Asra tenants with Rental Exchange
Asra Housing Group has signed up to share rental payment information with the Rental Exchange, with the aim of enabling some of its 36,000 tenants to boost their credit scores and gain access to lower cost credit. The Rental Exchange is a partnership between Experian and Big Issue Invest, the investment arm of The Big…
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Liquid Voice and Civica partner for better CTI
Liquid Voice has released details of its successful integration of Civica’s Contact Centre applications with Liquid Voice’s telephony technology to help housing providers to streamline tenant engagement, meet regulatory requirements and remove IT complexity. Over the last year, technical teams from Liquid Voice and Civica have built tight integration and a set of advanced telephony…
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Free online access at Golden Gates with Social Telecoms
Social Telecoms CIC has announced that it is working with Golden Gates Housing Trust to give tenants on one of its estates in Warrington free internet access and computers in their homes via a tiny device that effectively turns tenants’ televisions into large tablet computers. The project is being part funded through the government’s Digital…
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Cheshire Council opt for CTI with Liquid Voice
Liquid Voice has helped Cheshire West & Cheshire Council to streamline its call-handling procedures and improve accessibility to council services. The £45,000 CTI project is linking the council’s existing CRM and PABX systems. The council receives more than 500,000 calls each year, with a target of answering each call within 20 seconds by one of…
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