Housing 21 has signed a 10-year contract with a combined value of £15 million with Cirrus (£11m) and CarelineUK (£4m) for the supply, installation and maintenance of Housing 21’s warden call and door entry systems, including a full new build programme, and emergency alarm monitoring for over 24,000 connections.
Customer Management
SMAC your IT up
With the combination of social media, mobile, big data analytics and cloud (SMAC) gaining wider awareness as being possibly the next wave of technology, Housing Technology interviewed SMAC exponents from Caltech IT, Ciber and Clearview Systems about how SMAC could be used by housing providers. What is SMAC? Most housing providers have already adopted at…
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Merlin Housing recording success with Red Box
As part of its strategy of ensuring that all tenant communications are clear, easy to understand and free of jargon, Merlin Housing Society identified voice recording as a means of monitoring operational performance and training its staff, with Red Box Recorders in partnership with NG Bailey being selected as system providers. In March 2013, Red…
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Too cool for school
As survey after survey shows the changing demographics of internet access among tenants and the different ways they do so, it is becoming apparent that for many younger tenants, their smartphone is the internet and that they feel no need for any other devices to access the internet. Furthermore, ‘Generation Y’ is much more likely…
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DWP funds digital housing solution
DWP funding has helped to develop a new website, www.letshelpyou.co.uk, to enable tenants to move to more affordable accommodation in the private rental sector. The LetsHelpYou service was piloted across five West Yorkshire local authorities in February 2012 and now has a network of over 20 local authorities, with more in the pipeline. Over 16,000…
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Key contact trends in 2014 from Echo
Echo Managed Services, a provider of multi-channel contact services, has highlighted what it considers the five key customer contact challenges for public sector organisations in 2014. While embracing the requirement for online self-service and the increased application of multi-channel, mobile and social technologies, Echo believes that 2014 will also see a re-focusing on the importance…
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