Asra Housing Group has signed up to share rental payment information with the Rental Exchange, with the aim of enabling some of its 36,000 tenants to boost their credit scores and gain access to lower cost credit. The Rental Exchange is a partnership between Experian and Big Issue Invest, the investment arm of The Big…
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Customer Management
Liquid Voice and Civica partner for better CTI
Liquid Voice has released details of its successful integration of Civica’s Contact Centre applications with Liquid Voice’s telephony technology to help housing providers to streamline tenant engagement, meet regulatory requirements and remove IT complexity. Over the last year, technical teams from Liquid Voice and Civica have built tight integration and a set of advanced telephony…
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Free online access at Golden Gates with Social Telecoms
Social Telecoms CIC has announced that it is working with Golden Gates Housing Trust to give tenants on one of its estates in Warrington free internet access and computers in their homes via a tiny device that effectively turns tenants’ televisions into large tablet computers. The project is being part funded through the government’s Digital…
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Cheshire Council opt for CTI with Liquid Voice
Liquid Voice has helped Cheshire West & Cheshire Council to streamline its call-handling procedures and improve accessibility to council services. The £45,000 CTI project is linking the council’s existing CRM and PABX systems. The council receives more than 500,000 calls each year, with a target of answering each call within 20 seconds by one of…
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A2Dominion signs up with Student@Home
As part of the government’s Digital Deal, A2Dominion was awarded £40,000 of ‘match funding’ to help around 1,300 tenants get online through its Digital DIY project. As well as delivering a ‘train the trainer’ programme to create a network of staff and volunteer mentors who will support tenants in getting online, A2Dominion is working with…
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Housing Technology 2014: Simon Weston OBE and George Clarke – architect & tv presenter to give keynote presentations
Housing Technology is delighted to announce that Simon Weston OBE and George Clarke will be giving the keynote presentations at the Housing Technology 2014 conference and executive forum on 26-27 February 2014. George Clarke, architect & tv presenter George is the presenter of several very successful series for television, including Channel 4’s Restoration Man and…
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