Tenant profiling, communications, preferences and participation is a recurring theme for many housing associations, RSLs and ALMOs. With vast amounts of valuable information in housing providers’ computer systems, harnessing the power that is contained within resident databases is key to the successful implementation and reporting of many of the wider housing initiatives being implemented today….
Unlocking the power in resident databasesRead More →
Customer Management
ISG’s Sharepoint at Golden Gates
ISG Technology has completed the installation of a Microsoft Sharepoint 2010 intranet and extranet at Golden Gates Housing Trust. The project was completed in August after a three month implementation. Golden Gates Housing Trust was formed in 2010 when it took over almost 9,000 properties from Warrington Borough Council. The additional workload to manage the…
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Isos Housing selects Optevia for CRM
Isos Housing has chosen Optevia to implement a new CRM system across its operations. Based on Microsoft Dynamics CRM, the Optevia will enable Isos to capture resident activity and manage all interactions with its tenants. Chrissie Anderson, CRM project manager, Isos Housing, said: “In order to deliver an exceptional customer experience with a diverse range…
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Common housing register from Abritas in North Ayrshire
North Ayrshire Council and three local housing providers have created an advanced common housing register, including mutual exchanges and a single set of criteria for assessing housing needs. Based on Abritas software, the new register went live in October 2012. North Ayrshire Council, Cunninghame Housing Association, Irvine Housing Association and ANCHO originally set up Scotland’s…
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Red Box voice recording for Merlin Housing
Merlin Housing Society reported that it expected to complete the implementation of a voice recording system from Red Box Recorders at its three offices around Bristol during May 2013. The new system will be integrated with Merlin’s newly-upgraded Mitel telephony platform. Merlin will be using the quality management, replay to phone and audio-search modules of…
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Riverside Housing selects Kana’s Lagan CRM
Riverside Housing is implementing Lagan Enterprise CRM from Kana Software to improve its customer service and broaden its channels of communications. Lagan Enterprise will be integrated with Riverside’s Capita housing management system as well as antisocial behaviour, document management, telephony and email management systems. Riverside handles 500,000 telephone and email interactions per year through its…
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