A year on from its acquisition of Serengeti Systems, Netcall has completed the integration of the Serengeti expertise with Netcall’s enterprise content management capabilities to address the company’s wider proposition of seamless end-to-end customer engagement. Netcall has also just launched a number of new modules for the housing sector, including modules for anti-social behaviour (ASB),…
One year on – Netcall completes integration with Serengeti SystemsRead More →
Customer Management
Together Housing consolidates service centres with mplsystems
Together Housing Group has deployed a next-generation contact centre system from mplsystems. The new intelligentDesktop is intended to optimise the performance of the Together Housing customer services team that manages around 35,000 homes across its five contact centres. Together Housing handles customer service calls for ten different social housing brands. By using intelligentDesktop, the group’s…
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Omni-channel or omni-shambles?
Housing providers are increasing talking about adopting a multi-channel communications strategy, but how should it be done, what are the benefits to tenants and housing providers, and are the IT suppliers ready with the right solutions? Housing Technology interviewed a panel of multi-channel experts to find out their views. Most housing providers already have multiple…
Omni-channel or omni-shambles?Read More →
Online learning partnership from Bernicia, Liquid Voice & Housing e-Academy
Bernicia Group, Liquid Voice and Housing e-Academy have teamed up to create an online training course to complement housing providers’ existing call-centre solutions, with the aim of communicating the importance of customer excellence. Having already worked with Bernicia since 2007, Liquid Voice invited Housing e-Academy, as e-learning experts in social housing, to jointly create the…
Online learning partnership from Bernicia, Liquid Voice & Housing e-AcademyRead More →
The importance of multi-channel communications
Looking Local’s communications manager, Jane Hancer, explains how delivering multi-channel customer services is no longer a ‘nice to have’ and it’s not just for housing providers that can afford to take digital inclusion seriously. Despite the increased competition for our attention, TV viewing in the UK continues to rise, from an average of 3.7 hours…
The importance of multi-channel communicationsRead More →
Microsoft Dynamics CRM at AmicusHorizon
Amicus Horizon is using Microsoft’s Dynamics CRM system to track all interactions with tenants and provide a single view of tenants’ histories and preferences. The housing provider was previously using its housing management system to capture income and property information, but it lacked the sophistication to track tenant calls or retain personal records. Chris Roberts,…
Microsoft Dynamics CRM at AmicusHorizonRead More →
