Call-recording specialist Liquid Voice has partnered with customer management consultancy Ember Services to offer speech analytics as a managed service for housing providers. The new service combines Liquid Voice’s call-recording technology with Ember’s managed analytics capabilities. The end-to-end solution will capture tenant conversations and analyse their content to provide insights that will help Liquid Voice’s…
Liquid Voice and Ember Services offer speech analytics for housingRead More →
Customer Management
Livin engages tenants with Orchard
Orchard’s rapid application development team has been extending its Campaign Management module to support a community engagement project being run by Livin. The housing provider wants to support its tenants by carrying out tenancy visits and interviewing tenants to find out if they have particular needs around the health, social and financial aspects of their…
Livin engages tenants with OrchardRead More →
Peaks & Plains builds its own app
Peaks & Plains Housing Trust has built its own iPhone and iPad app for tenants, giving them access to the latest information about their account, whether that’s finding out when their repairs appointment is or how much their next rent payment will be. It also allows them to report repairs or anti-social behaviour. Following specialist…
Peaks & Plains builds its own appRead More →
Self-service HMS portal for Wolverhampton Homes
Wolverhampton Homes has developed a new self-service portal to help its tenants get online, with the portal linking direct to live and up-to-date data in its Northgate housing management system. This mean that tenants can serve themselves in the same way as they can when banking online or using online retail services. The site went…
Self-service HMS portal for Wolverhampton HomesRead More →
Digital inclusion – A duty of care?
There’s no denying the importance of digital inclusion. A quick Google search reveals an abundance of reports and statistics concerning the issue. With the broadband quality and coverage improving every day, it’s an issue that will only grow in significance. This initiative isn’t just about creating technologically savvy tenants; it’s about addressing the correlation between…
Digital inclusion – A duty of care?Read More →
Orchard’s customer dashboard at Coast & Country
As part of its implementation of Orchard’s browser-based housing management system, Coast and Country Housing has also deployed the company’s Customer Dashboard for ‘broad and shallow’ CRM and workflow. The new tool replaces Coast and Country’s previous paper- and Excel-based processes for recording customer contacts, both of which required substantial manual inputs, were hard to…
Orchard’s customer dashboard at Coast & CountryRead More →
