Kirklees Neighbourhood Housing has teamed up with Montal Computer Services to install a communal internet connection and terminal-based computer. With support from the Citizens Online ‘Get IT Together’ project and the council, they are running weekly training sessions to help residents learn the basics of using a computer and browsing the internet. Volunteer trainers are…
Montal helps Kirklees tenants get onlineRead More →
Customer Management
Regenda promotes digital inclusion for older residents
Regenda Group is helping elderly residents in its sheltered schemes to learn how to access the web and email through a new online service which lets them use the internet safely from the comfort of their communal lounges. Known as MyLinqs, the simple and secure web-based TV system has been specially developed for older people,…
Regenda promotes digital inclusion for older residentsRead More →
Is your business social?
Is your organisation embracing digital service delivery and the benefits on offer from a business model that is open, transparent and collaborative? This article builds on my presentation at the Housing Technology 2013 conference in February, titled ‘Social business: the role of technology as an enabler to drive business transformation’, and looks at the IT…
Is your business social?Read More →
Cloud Business and Caltech IT partner for tenant CRM
Cloud Business, a Microsoft SharePoint specialist, and Caltech IT, a Microsoft Dynamics CRM specialist and developer of the TenantViewCRM software, have formed a partnership to integrate TenantViewCRM with Dynamics CRM and SharePoint specifically for housing providers. With tenant information at its core, TenantViewCRM provides a universal search facility on tenants, contracts, properties and enquiries. The…
Cloud Business and Caltech IT partner for tenant CRMRead More →
Capita’s review of tenant communications
Capita’s software services business has just completed a review of tenants’ technology preferences and the barriers around the wider use of technology, based on data from a cross-section of social housing tenants, supported or sheltered housing residents, and homeless service users. The survey found that mobile phones have surpassed landline phones in terms of their…
Capita’s review of tenant communicationsRead More →
Liquid Voice and Ember Services offer speech analytics for housing
Call-recording specialist Liquid Voice has partnered with customer management consultancy Ember Services to offer speech analytics as a managed service for housing providers. The new service combines Liquid Voice’s call-recording technology with Ember’s managed analytics capabilities. The end-to-end solution will capture tenant conversations and analyse their content to provide insights that will help Liquid Voice’s…
Liquid Voice and Ember Services offer speech analytics for housingRead More →
