North Ayrshire Council and three local housing providers have created an advanced common housing register, including mutual exchanges and a single set of criteria for assessing housing needs. Based on Abritas software, the new register went live in October 2012. North Ayrshire Council, Cunninghame Housing Association, Irvine Housing Association and ANCHO originally set up Scotland’s…
Common housing register from Abritas in North AyrshireRead More →
Customer Management
Red Box voice recording for Merlin Housing
Merlin Housing Society reported that it expected to complete the implementation of a voice recording system from Red Box Recorders at its three offices around Bristol during May 2013. The new system will be integrated with Merlin’s newly-upgraded Mitel telephony platform. Merlin will be using the quality management, replay to phone and audio-search modules of…
Red Box voice recording for Merlin HousingRead More →
Riverside Housing selects Kana’s Lagan CRM
Riverside Housing is implementing Lagan Enterprise CRM from Kana Software to improve its customer service and broaden its channels of communications. Lagan Enterprise will be integrated with Riverside’s Capita housing management system as well as antisocial behaviour, document management, telephony and email management systems. Riverside handles 500,000 telephone and email interactions per year through its…
Riverside Housing selects Kana’s Lagan CRMRead More →
Housing Solutions kicks off £2.5m ICT programme
As part of a £2.5 million investment in new technologies, Housing Solutions is introducing a real-time online repair reporting system from Civica and delivering more services on the doorstep by staff using iPads. Richard Harvey, ICT manager, Housing Solutions, said, “Over the next five years we will build over 1,000 homes, while the homes that…
Housing Solutions kicks off £2.5m ICT programmeRead More →
Viridian communicates welfare reform
Viridian Housing has created a very accessible and clear video for its tenants to explain how they are likely to be affected by the forthcoming welfare reforms, including universal credit, benefit caps and the bedroom tax. The online film features a variety of case studies which show examples of typical residents in different circumstances and…
Viridian communicates welfare reformRead More →
Shared-services housing portal from Midland Heart and Abritas
Midland Heart has developed a new housing portal based on Abritas software for housing transfers and mutual exchanges. The Homes Direct portal is also available as a shared service for other housing providers. In order to deal with the challenges posed by welfare reform, Midland Heart wanted to control who had access to its homes…
Shared-services housing portal from Midland Heart and AbritasRead More →
