The ‘C’ word has crept into the November issue of Housing Technology but with good reason. As we approach the beginning of 2014, which ‘must-have’ technologies will be on your Christmas list and what New Year resolutions will you make and try to keep? While most housing providers have adopted mobile working to greater or…
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Digital Inclusion
Digital Champions Network for digital inclusion in housing
With serendipitous timing, on the day of Housing Technology’s ‘Reform IT 2013’ event at the BT Tower in September, a new Digital Champions Network for Housing was launched to help housing providers support their residents to get online and extend their digital skills before the introduction of universal credit. Ten housing providers representing a combined…
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ROCC Computers launches digital inclusion portal
To help housing providers become more digitally inclusive, ROCC Computers has launched its Uniclass Tenant Portal which enables them to offer tenants a full online repair logging and enquiry system. Uniclass Tenant Portal can be integrated into housing providers’ existing websites and customised to ensure it is familiar to tenants. The portal translates on screen…
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Digital inclusion – Pilot of special broadband pricing
Latest figures from the ONS suggest that 83 per cent of UK homes are connected to the internet; of the remaining 17 per cent, a disproportionate number of those are households in the social housing sector. We know that some of those ‘unconnected’ say that they ‘simply do not need to be online’. However, a…
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Meet Monty the Money Dog at East Kent Housing
East Kent Housing has reported on how its multi-channel approach to tenant communications has reduced its rent arrears over £100,000 since it took over rent collection when it launched in April 2011, and evictions for rent arrears have fallen by 64 per cent. East Kent strategy had a number of facets. These included focusing less…
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New courses for digital inclusion
Digital Unite has launched a new range of online courses to help housing providers introduce tenants to the benefits of the internet and show them how to master the basics such as using a keyboard and mouse, searching the web and using email. These ‘digital champion’ courses are flexible, self-study e-learning programmes which include practical…
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