As the government puts more and more of its essential services online, many housing providers are recognising that tenants don’t just want access to the internet, they need it. While digital inclusion poses many challenges to housing providers, it also offers many opportunities in terms of increasing efficiency through channel shifting, improving customer service, and…
Integrated digital strategies and digital inclusionRead More →
Digital Inclusion
All-inclusive – Tackling digital exclusion in housing
Housing Technology interviewed digital inclusion experts from BT, New Charter Housing, Sovereign Business Integration Group, Trident Social Investment Group and Viridian Housing about how housing providers should tackle digital exclusion and enable more tenants to transact online. Reasons for digital exclusion The reasons for digital exclusion are manifold, but they tend to usually relate to…
All-inclusive – Tackling digital exclusion in housingRead More →
Moving from digital inclusion to digital diversification
We know digital exclusion still exists, although it is steadily decreasing, with the majority of the digitally excluded aged 65+. However the argument about getting these people online is becoming less vocal, so perhaps the smart move would be to simply enable the people who support and care for those still offline to mediate digitally…
Moving from digital inclusion to digital diversificationRead More →
Salix Homes scoops NFA award for helping tenants get online
Salix Homes has won an award from the National Federation of ALMOs (NFA) in recognition of its 2014 ‘connecting customers’ project, which teaches tenants essential IT skills and money management to help prepare them for the introduction of universal credit. The project is now being introduced across Salford. Tenants identified by Salix Homes as unemployed…
Salix Homes scoops NFA award for helping tenants get onlineRead More →
Free internet for tenants?
It is widely accepted that through community networking, we help individuals to connect with their communities, maximising their own potential and fuelling regeneration. Facilitating this is therefore often acknowledged as one of the duties of a social housing provider. Any digital inclusion strategy has to explore how the internet can be used to enhance community…
Free internet for tenants?Read More →
Results of the Digital Deal funding programme
The Tinder Foundation has announced the results of its Digital Deal funding which was designed to stimulate digital inclusion activities in social housing. 12 housing providers took part in the Digital Deal, which was jointly funded by the Department for Work and Pensions and the Department for Communities and Local Government. Key findings from the…
Results of the Digital Deal funding programmeRead More →
