Milton Keynes City Council won the silver award in the customer/tenant services category of the inaugural Housing Technology 2024 awards. James Terry, housing income operations manager at the council, explains how it has been cutting arrears and improving its tenants’ financial health. Here at Milton Keynes City Council, we collect for our HRA (housing revenue…
Milton Keynes City Council’s holistic approach to arrearsRead More →
Finance Management
The next generation of housing IT
Housing Technology’s editorial team is in the middle of researching the next generation of IT providers for our sector, the results of which will be published in our special Proptechs & Housing IT Start-ups 2024/25 report in July. If you’re using or investigating innovative software options from smaller technology start-ups and/or proptechs, we’d love to…
The next generation of housing ITRead More →
PfH’s ‘disruptive’ technology suppliers
Procurement for Housing (PfH) has announced that 21 technology suppliers have been chosen for its third annual social housing emerging disruptors (SHED) framework which enables housing providers and local authorities to compliantly buy innovative services from technology start-ups and micro-businesses. In conjunction with the Proptech Innovation Network, PfH created its disruptors’ framework with simple, SME-friendly…
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Bring on the orchestra…
With more and more housing providers adopting technologies and processes such as artificial intelligence (AI), robotic process automation (RPA) and business process management (BPM), just waiting in the wings is process orchestration (a.k.a. event orchestration). At present, most housing providers’ automations are limited to a task level (tactical), whereas orchestration is the automation of linked…
Bring on the orchestra…Read More →
Allpay & Voicescape collaborate for arrears
Allpay has announced a partnership with Voicescape, with a focus on automating the management of arrears’ cases and more streamlined payment processes. Voicescape and Allpay’s combined expertise will empower housing providers and local authorities to provide better customer experiences through advanced engagement automation and versatile payment options, leading to efficient rent collection processes, reduced manual…
Allpay & Voicescape collaborate for arrearsRead More →
Mobysoft’s free damp & mould module
Mobysoft’s RepairSense damp and mould module is now available to its customers free of charge. The damp and mould module was developed to help housing providers to accurately predict, identify and assess properties affected by damp and mould. For most housing providers, the critical data used to identify problems such as damp and mould can…
Mobysoft’s free damp & mould moduleRead More →