A Q&A with Thirteen Housing Group’s Rob Thompson, head of finance (income), and Emma Parker, senior business partner (income), both of whom are primarily focused on setting service charges and rents. What problems did you have with service charges? Emma Parker, senior business partner (income), Thirteen Housing Group: There were a few challenges for us…
Q&A with Thirteen Housing – Dealing with service chargesRead More →
Finance Management
Income teams & fear of change
In the economic squeeze triggered by the pandemic, there is more scrutiny on the millions of pounds tied up in tenants’ arrears. Income teams are expected to collect more while controlling costs and avoiding bad publicity and reputational damage. With visits, letters and phone calls falling out of favour, do housing providers’ income teams have…
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Untangling risk management
Risk management should be part of all housing providers’ ongoing business operations; after all, taking risks and mitigating those risks is part and parcel of everyone’s daily lives. However, in the context of risk management, it’s worth being a little more specific about what we mean, first to avoid confusion, and second as a way…
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Birmingham uses Urban Intelligence AI to find land for new homes
Urban Intelligence has been awarded a contract by Birmingham City Council to undertake a review of land across the city using ground-breaking digital methods. Using artificial intelligence, the council can assess many more sites at a much faster pace, making it easier to fulfil its housing targets. Urban Intelligence’s geospatial analysis software will increase the…
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Launch of Checkboard for faster tenant onboarding
Checkboard has been launched to give housing providers a faster and more accurate way of onboarding new tenants, covering tenant identification, anti-money laundering, credit checks, affordability and open banking APIs. James Owusu, founder, Checkboard, said, “We’re building trust one check at a time. The whole system where tenants have to prove who they are and…
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Trent & Dove Housing supports tenancies with Mobysoft
Trent and Dove Housing has improved its financial performance and reduced its arrears by £70,000 since the start of the pandemic based on its use of Mobysoft’s RentSense software. Jasper South, interim senior housing consultant, Trent and Dove Housing, said, “Enabling tenants to maintain their tenancies was a key part of our strategy during the…
Trent & Dove Housing supports tenancies with MobysoftRead More →
