We know there is a critical problem with housing provision, with many urban areas in particular facing a chronic shortage of high-quality, affordable homes. What was already a huge challenge before the pandemic will only get worse as economic uncertainty and unemployment will accelerate that need. The government announcement that it would be ploughing £12…
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Finance Management
Rotherham Council appoints Voicescape to boost rental collections
Rotherham Metropolitan Borough Council has appointed Voicescape to help boost its collections of former tenant arrears (FTA) and current tenant arrears (CTA). The council is using Voicescape’s software to analyse and measure tenant data, profile the financial risk that it faces from universal credit, as well as using Voicescape’s tools to understand tenants’ behaviours and…
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Ongo’s ‘rent first’ model with Mobysoft
Ongo Homes has reduced its arrears by around £500,000 during the last two years thanks to introducing a ‘rent first’ approach alongside Mobysoft’s RentSense software. Ongo initially introduced RentSense to provide an accurate caseload for their income officers so that they could be more efficient in addressing the right cases at the right time. Matt…
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Orchard’s Income Analytics cuts arrears at GreenSquare
GreenSquare has reported how it is using Orchard’s Income Analytics software to identify tenants failing into arrears earlier and take quick steps to work with them to manage their rent balance. Each day, the housing provider sends a newly updated three-year history of rent balances to cloud-based Income Analytics which then presents the most relevant…
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IT finance & procurement 2020 – More progress needed
I was delighted to support the Housing Technology research team in advising on its recent ‘IT Finance and Procurement in Housing 2020’ market intelligence report, sponsored by Aareon (see housing-technology.com/research). I’ve read the report with keen interest and wonder whether it tells the story of a decade of progress or not. I joined the housing…
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Greening your IT procurement
Can you do it and do you want to? Environmental issues don’t usually feature in a housing provider’s top considerations when procuring IT. This may be a missed opportunity as well as potentially overlooking compliance with legal requirements. Policy objectives and the Social Value Act Housing providers, including registered providers, local authorities and ALMOs, are…
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