With the value of rent arrears owed to local authorities alone skyrocketing by more than 70 per cent over the past five years, the housing sector is facing a critical crossroad. For many tenants, the cost of living crisis has compounded the strain on their finances, leading to difficulties in meeting their rent obligations. At…
Tackling the payment challengeRead More →
Finance Management
New technologies to watch
As 2025 begins, Housing Technology interviewed seasoned technologists from 8×8, Access Paysuite, FLS – Fast Lean Smart, Infinity Group, NEC Software Solutions and Plentific about which technologies housing providers should be considering for their future business plans. Which technologies should housing providers be looking at? Sue Michaelwaite, housing manager, 8×8, said, “One area that will…
New technologies to watchRead More →
Voicescape’s triple council win for income collection
Voicescape’s Collections system has been chosen by Rugby Borough Council, Tameside Metropolitan Borough Council and Great Yarmouth Borough Council to improve their respective income collection processes. By using automations, behavioural insights and data-science tools from Voicescape Collections, the three councils want to improve their processes for collecting council tax, with an emphasis on identifying the…
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Local authorities’ arrears up by 70 per cent – Access PaySuite
Local authorities’ rent arrears have increased by more than 70 per cent in the last five years, according to Access PaySuite. Based on over 80 responses to Access PaySuite’s FoI requests to local authorities, the company has created its new Rental Arrears Index (accesspaysuite.com/rental-arrears-index-2024). Local authorities providing social housing are owed an average of £3.1…
Local authorities’ arrears up by 70 per cent – Access PaySuiteRead More →
Setting the standard for data
What do you think about data standards in social housing? Are they unnecessary or urgently needed? How could data standards help your internal and external operations? What’s the role of the social housing sector’s IT suppliers to support data standards? And how and where would you actually use data standards within your housing operations? These…
Setting the standard for dataRead More →
Arrears fall at Ipswich Council with Mobysoft RentSense
Ipswich Borough Council has cut its rent arrears from 2.4 to 1.6 per cent over the past year since its introduction of Mobysoft’s RentSense software. Used by over 180 housing providers with over two million tenancies, the AI-powered RentSense automates routine tasks. This has been instrumental in the council’s transition to having a specialised team…
Arrears fall at Ipswich Council with Mobysoft RentSenseRead More →
